Save yourself the trouble and use a different company. I continued service from the previous homeowners for the termite baiting system. For the first few years of service, they were great and consistent. I would NOT recommend this company if you are wanting to start a new service. The last time someone came to my property to check the bait traps was in March 2023, I paid for service renewal after for 2024, and no one checked or rebated the traps in 2024. I called to have someone come out and check the traps and to reinstate my service and it has been a complete runaround. Technicians have come out to my property two times over the past couple of weeks, but didn't rebait the traps because of the payment issue. I paid for a service that was never rendered in 2024 and consequentially 2025. They initially tried to get me to pay for a complete new install even though the bait traps are still installed, and I already paid for service renewal. When I provided evidence of the payment I retrieved the check number and the date it was cashed by OPC/Ace) with no service they said someone from central offices would give me a call. I have called this place multiple times over several weeks, the offices that handle payments do not call back. I have received no further communication when I was told the latest I would hear back was by the end of last week. So much of my time has been wasted calling this place with resolution. Additionally I tried to set up an online account- I have the same account number as someone in another city and I can log in and see their info! I let the company know and they were able to get me to log into my actual account, but I can still log into this other person's account and I want my info to be removed from the other account.

One year they didn’t come out at all for the annual termite inspection. That was my fault for not catching it. The very next year they didn’t come out and when confronted with that fact they denied it at first then confirmed it. Said they don’t know how that happened. Pass on them!

A friend referred Ace to us, and they replied quickly to my message. Jeff was wonderful on the phone with information & when he came out to inspect our home, he was kind, professional, and respectful. We had a technician come out the next day and treat our home. She was also very professional, kind & efficient. Thank you

Rodney does a great job every time he comes out. He’s quick to respond to my texts as well. We’ve had a few issues in between our appts and he’s come out and taken care of them right away. Highly recommend this company.

Ace/OPC...at first customer service was amazing. Then I was being billed for quarterly services without any proof of them coming out. I told them I had video footage from the service time-frame showing they were not present. I requested to cancel the service because i was told i would be able to if i was not satisfied with the service. I was then told I would have to pay for the other half the year. Still waiting for a call from a sales manager.