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Reviews
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I’ve doing business with Sutton Pest Control (now Adventure) for many years and they service my home in Pinetop on a regular basis. Recently, Randy came and did the best, most thorough job we’ve ever had done. I really hope that Randy will be our service technician moving forward.
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Sean was a great communicator. The day that our weed service was scheduled was super windy. Rather than risking getting spray on the surrounding plants, he rescheduled not once but twice (since both days were too windy). He explained the reason for the cancellation and apologized both times. The third time he made a concerted effort to get there early in the morning before the winds could pick up to the day. It's for reasons like this that we choose Adventure. They care more about the customer than a quick buck. Their products and service are top notch!
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Sean was great. He called asking if he could come earlier than scheduled to get us taken care of before the winds kicked up. Then Sean took the time the walk the property with me so I could show what we wanted sprayed for weeds and what we didn't. Very polite, Adventure has a good person in Sean!
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I’ll say this. Between the team in the office to the technicians in the field Adventure Pest and Wildlife has been so great. I appreciate all of you. Randy, Ben, Tyler, Sean, Nathan and Ken you all are awesome and are so much appreciated. For those in the office. Katie, Meagan Aliza and Rachel. I want to say thank you. It’s been amazing working with you all. Adventure Pest and Wildlife is not just a pest control company, but a family looking to help those in our community. I recommend them for all your pest and wildlife needs.
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Overall, I am very happy with the service I received Adventure Pest and Wildlife. We've had squirrel problems in our attic and crawl space on and off for the last 20 years in our vacation home A month after the work, I cam to visitand decided to bit the bullet cost wise and fix the problem. Ken's initial visit to diagnose the problem and point out potential points of entry for the squirrels was extensive and thorough and he responded to my questions quickly. Tyler spent 4 plus days laying down and burying the stainless steel wire mesh barricade around the house and plugged other points of entry. Also added were reflective anti-woodpecker spinners to prevent further damage to the facia. 3 squirrels were trapped in the attic space during and after this process and taken to the forest. Tyler sent progress photos daily to keep me updated and we had a followup meeting on-site after the work was complete. A month later I came to visit and noticed the rain had eroded dirt and exposed the wire mesh; I texted AP & W several times and did not hear back. I took it upon myself to remedy the situation and at that point decided to not leave a favorable review. However after another recent visit (2 months after the work was done) I heard a squirrel in the attic and discovered a small entry point on the deck that had not been secured by the wire mesh. I called and made an appointment for the following Monday. The problem was resolved and Daniel added additional gravel/dirt cover over some of the wire mesh that became exposed. At this point I feel the problem has been resolved and appreciate the 2 followup visits from Tyler and Daniel.
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I've been conflicted as to whether to leave this review but am hoping it helps another customer avoid the frustration I've encountered. The office manager Katie Sparks falsified the initial estimate I signed for services, making it appear that I approved additional charges that I never authorized. In trying to speak to her about this & come to a resolution as well as schedule the service, she ignored my calls/voicemails & texts for over 3 weeks. She has made no effort & there has been zero communication from her to try to rectify the situation. On a better note, the technician Daniel who initially evaluated my property was wonderful & helped to get me in touch with one of Adventure's client service representatives Meagan when I couldn't get a response from the office. Meagan tried her best to remedy the situation as much as her job position allowed to which I am grateful for her professionalism & empathy.
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Randy was great. Communicated with us the entire visit and was very helpful and thorough with his service. Would definitely recommend him for anyone using Adventure Pest and Wildlife! Fantastic company!