I am extremely disappointed with the service provided by aptive. My husband took a contract for 18 months with aptive to keep our house free from pest. It's been 5 months since they started with their service and let me tell you our house is badly covered with cob webs all around. Even yesterday the guy from aptive came but he hardly did anything, he said his spray has finished so he will put some granules in the yard. He skipped a lot of areas inside the house too. Also he said he has cleaned all the cob webs , which he never did actually. When I pointed it out he said his brush won't be able to clean anymore. They are charging almost $90 for each visit which is absolutely not justified with this kind of service. The pictures added are right after the service. We have decided to cancel our contract.

Adaptive was very well knowledged in my problems that I had around my house. I like the fact that it didn’t take them long to get me processed and out to my house the young man that came out to my house. I like the fact that he listened to my complaints that I had And his work was very detailed. Professional , he also had a great personality and gave me lots of insight on some of the things that I had going on in my house and gave me some great advice and I took his advice and I love my yard again because not only did they spray for mosquitoes, but I seen results quicker than I was towed so adaptive thank you I’m glad I found you and I will continue to do business with you guys

Had John Vinson yesterday and he was amazing!! Very Knowledgeable and informative made me feel so much better about my situation could tell he genuinely cared. Will definitely recommend this company to my friends and family.!

Without letting me know before my appoint was first thing in the morning and the tech sent me a message at 7:30am that morning telling me he would be there in 30 minutes. Why didn’t they let me know the night before? I did not have time to get ready or even tell him what my issues were. He treated the front but didn’t treat the back so I am not impressed with this service. I have had ants in my front office and after 7 months they are still there. They get you to sign a 2 year contract but the service is poor in my opinion. Update I tried to cancel the service and they are threatening to bill me 199.00 for canceling before the 2 years are up. I am adding photos of the ants they never solved and the wasps they leave. They didnt do what they were supposed to per their contract but want to bill me for cancelling??

Updating my review since the company continues to provide completely ineffective service: Kevin Arroyo sold me a full-property service plan that was stated to exceed the level of service I previously had from Urbanex and also include fire ant coverage for the entire property. If I recall correctly, he said he was a manager with his brother that ran the Plano office. After I received an email, it looks like he was a sales rep and lied to me about his position. Before switching to Aptive, I had just finished a service from Urbanex the previous week, and at that time I had zero pest concerns. The only reason I switched over was because I could combine multiple services and seemed like it would cover more property with a slightly higher cost. I explained to Kevin that the primary concern is companies scheduling service without any coordination and then showing up when I’m not available and not being able to treat the inside and make sure they’re actually treating the property. I was told the first day that the full service would treat the entire property, but the weather was bad, so there was concern about being able to spray the roofline of the home. Kevin stated that they would come back to do a second full treatment since they were running out of daylight and the weather was bad. As I monitored the crew, they sent some initial pictures, but I did not see them actually complete a lot of the service. It seemed more like they took pictures to show they were doing work and never finished each task, but just wanted to make it look like they really treated the entire property. All of the existing Urbanex pest traps remained in my house, and I was told they would all be replaced. To this day, they have never been replaced. The follow-up treatment was supposed to have been a full property re-service since the first seemed rush and they didn’t treat the full property, but I was not present and the bugs continued. Over the next couple months, I found a growing amount of pests in the home. Beetles, spiders, etc. I found wasp nests, and fire ant mounds began to multiply. The Tech had no sprayer or any equipment. They didn’t even give him personal protection equipment and the poor person was dealing with pesticide, and was very concerning to me. I gave the tech a pack of latex gloves, because someone needs to care about this guy’s health. The tech found a significant amount of fire ant mounts all over the property that were not there prior to my service and noted that there was no way the property could have been treated properly. A week or so later, I went to check the areas he showed me, and the fire ants were still present, which tells me the chemicals being used are also not adequate, and they’re just giving their techs granules and telling them it is effective when it’s not. I had service with Aptive back in 2018 and cancelled the service after about a year because the techs would always try to show up when I wasn’t around. If I was around, I would see them pull up and park, be on their phone in the truck for about 20-30 minutes and then walk around the property once with a backpack sprayer and leave. I gave this company another chance because Kevin Arroyo said all that had changed and that was not the same office. This was all clearly a lie to get a sale. Patrick Sinegar (Operations Manager Dallas) was made aware of my complaint and emailed June 18, 2025 with an apology, but no attempt to come rectify the pest issues has been made.

Damond was super efficient and sprayed the whole interior of my house. He also put down bait in the spots where we were having the biggest problems with ants. He then went outside and sprayed both above and below the areas around my entire house where ants are most active. He was cheerful and polite at all times. He asked me several times if there were any other areas that needed spraying, but as far as I was concerned he had already sprayed everything that needed sprayed. I was very happy with Damond's service today and I would give him 10/10!