DO NOT SIGN UP WITH THEM I signed up for Aptive Pest Control about three months ago to fix a wasp issue at my home. Despite several visits, the only treatment they provided was spraying around the house and setting outdoor traps. The infestation actually got worse — at one point, I had hundreds of wasps flying inside. When I called for help, a technician came back but repeated the same surface treatment. I asked if they could remove the nest directly, and he said he wasn’t licensed to do that. The office manager later blamed me for “refusing service” and was rude and dismissive. I ended up paying a $199 cancellation fee just to end the contract. Ineffective service, poor communication, and no accountability. Save your money — look elsewhere.

I do not recommend aptive environmental for pest removal! The person that showed up was a little weird but I guess he was just trying to make small talk which turned into him telling me about how he wants to be a dental assistant and how he has heart problems. He removed the wasp nest shows me then proceeds to throw it on the sidewalk and stomp on it I’m like your gonna clean that up right??? He then proceeds to kick the nest into the sidewalk yard

The service tech Dennis service our home today and did a great job. He made sure all of our concerns were answered and serviced all the areas outside our home and some inside. His communication was exceptional and he gave a full report of his assessment afterwards.

Today’s experience was very good. The tech today was Manny. Wish there would be consistency in who services my home. Not all techs are honest or provide the same service. Have tried to talk into someone about this but no changes.

My Personal Review of Aptive Service Today I had an outstanding experience with Aptiv today. From start to finish, the technician delivered top-tier service. A few hours before his scheduled arrival, he reached out to review the issues we were experiencing so he could come fully prepared. Then, about 30 minutes before arriving, he sent a quick email to let us know he was nearby and would be at our home shortly—excellent communication all around. He arrived right on time and addressed every single concern we had. Throughout the visit, he was communicative, thorough, and professional. He even took extra care by wearing protective coverings on his shoes to avoid tracking anything into the house, which I really appreciated since he was moving between the front and backyard. What stood out the most was how efficient yet diligent he was—he didn’t rush through the work, but he also didn’t waste time. He clearly wanted to make sure everything was done right, and it showed. This technician went above and beyond, and I’m truly grateful. Thank you, Aptive for such a seamless and professional experience.