The first time they came over it was raining so they only sprayed inside which was fine but I asked specifically if they would knock down the spiderwebs when they came back to do outside and I was told yes. Today they came back and didn’t knock down a single web. I’m in a new house that has terrible spiders in almost every window and doorframe. I am very upset that they didn’t do what they said was going to be done and when I called to ask about it no one apologized and said they probably sprayed the chemicals. Rude customer service! Very upset that this couldn’t be done and canceled the whole service and had to pay a $100 cancellation fee. Again I was told this service would be done and I paid for it!

I’ll start by saying I take responsibility—I did miss a couple of payments due to some financial and family hardships. When I tried to catch back up, the people I spoke with were polite and respectful, and I appreciate that. That said, I completely lost trust after what happened next. The company told me the bait stations had been removed because of nonpayment and that I’d have to pay the entire year upfront plus a $200–$300 “installation” fee to have them replaced. But after that conversation, I personally found around 18 bait stations still in the ground—untouched. They clearly hadn’t been removed. That made me question whether they’d ever installed their own stations at all, or if they’d simply been using another company’s equipment and never bothered to replace or maintain them. It honestly felt like they were charging for work that wasn’t being done. Luckily for me, I can still check the bait stations myself, which is how I discovered the truth. After that, I started researching termite bait systems more deeply—and I’m actually glad things ended the way they did. From everything I’ve learned, bait stations seem like a slow, expensive, and unreliable system that mostly benefits the pest control company through recurring fees. Many experts and even people in the pest industry admit these stations don’t attract termites, take months (or longer) to work, and often fail to eliminate colonies entirely. Bottom line: I’ll take responsibility for missing payments, and I’ll even say the employees were courteous—but when I’m told something that’s verifiably false, the trust is gone. After doing my research, I now see it might have been a blessing in disguise not to keep paying for a system that appears designed more for profit than for true protection.

This company is well established in the Tuscaloosa area. I have been impressed by their knowledge of issues that come with owning a home. Courtesy and personalized service is top notch. Reasonably priced too. Give them a call.

Curtis is my technician and he is wonderful. He is always professional but he bring a comfortable feeling with him that he knows what he is doing. He always ask if I’ve had any issues between visits.

Burnum-Hahn technicians and billing staff are amazing. I have always had kind and courteous encounters. My technicians are always knowledgeable and ensure your home receives appropriate treatment. No issues is typically my report because of their consistent, stellar service. I would definitely recommend services to anyone seeking monthly maintenance or a termite bond!