It’s amazing the difference in the culture between the parking department and animal control. Went to Cambridge animal control (last minute) for a dog license (needed prior to boarding) and the gentleman who helped us, Michael, couldn’t have been more helpful. He went above and beyond. We really appreciate your service!

Thank you so much Rachel! I called the office last week, and got a call back early the next day. Super communicative, and considerate. I felt bad for calling, I didn’t want to be the annoying neighbor, reporting my neighbors’ dog. But she was so understanding and validating, and it was taken care of! Pretty sure the person who helped me was named, Rachel. Either way, thank you :)

I work in a school and called because there was a bat low on a tree in our playground. It wasn't active but we worried about having it in the same space as the kids. Mystique came right out and gently captured & relocate it. She was friendly & great with the kids!

Would give them zero if I could. As previous reviews noted, they harass owners for everything and anything. Recently, they wrote a ticket and literally accused my 76 year old mother of “ being cruel” for leaving our dog in front of Trader Joe’s while she entered to buy something. The dog was of course fine, supposedly my mother endangered the dog since the dog did not have water while she was shopping. My kind 76 year old mom who had dogs her whole life and was taking care of mine while our family was on a trip was accused of cruelty ! They took my dog to their car, throwing defamatory accusations at my mother who was beside herself and in tears, and she almost ended up in emergency room that day as her blood pressure went through the roof after this. They traumatized both my mother and my dog who was very happy to return home where she is loved and very well taken care of. As others suggested, it would be better if they put their efforts where it is really needed, create policies , improve conditions, just an example: how about installing a shade or a water bowl in front of Trader Joe’s and Whole foods, post office…a place where we can safely leave our dogs while we shop or run quick errand. For their information dog owners cannot take dogs inside food stores, but luckily dogs do not die without having water for 15-30 min, they are more resilient than that! Also , I do not see them patrolling around Formaggio’s where dogs are tied to the bench while their owners shop inside, but I guess this is a whole different story…

These badass, kind humans deserve better than 3 stars on Google. Today they helped my fiancé and I rescue our kitty who escaped through a cracked window and was stuck under our balcony. The four of us worked as a team and got him out safely. They helped us feel comfortable even though we were so worried about our fur baby. They had fantastic ideas and helped us get him out. Thank you to the two badass ladies who helped save our precious little boy!