I used Command Pest Control 2-3 years ago to get rid of mice up in the loft space of my bungalow. I could not fault the service provided, so when wasps started buzzing and building a nest in the loft I went back to them to get the nest treated. At £84 the price was competitive, and within 48 hours someone had been to treat the nest. So I'll give them credit for that. However, the follow up since has been terrible. I was told if the wasps returned, to call back and arrange a follow up appointment and treatment. The wasps did return a few days later, so I called to get a follow up appointment. I was told assuredly "Someone will call you back to organise another treatement." I waited a few days, but no-one called back. So I called Command again. There was no apology. I confirmed my name, number and address and was assured again that "Someone will call back to organise another treatment." So, I waited another week, and still no call back. A couple of days after that call though later, I did receive correspodance in the post. It was Command inviting me to pay the invoice for the initial treatment; but dated and sent after I had already called twice about a follow up treatment for the wasp nest. Infurated at being asked to pay for something that had not been resolved, I called again - 3 times across the day. However, my calls were either not answered or were met with an engaged tone. Given I couldn't now seemingly reach anyone by phone, I sent a formal letter of complaint by email, and a copy in the post, to say I wasn't happy with the follow up service being provided, or at the invoice being sent when the problem hadn't been resolved. I asked them to get organised, to get in touch and to come and re-treat the wasp nest. 6 weeks later I've heard nothing. I've made a couple more attempts to call, but both times I get an engaged tone. I actually wonder if my number has been blocked. No attempt has been made by Command to respond to my email/ letter, and funnily enough no return call about re-treating the wasp nest. As a returning customer who received such good service previously, I am hugely frustrated and disappointed at Command's inability to uphold the promised level of service. Command have left me £84 out of pocket and with wasps still buzzing around in the loft space. I have now drafted a letter to Trading Standards to see if they'll investigate and help resolve the issue.

Really needed the help from this company but nobody bothered to call back following the initial call from myself where I was told the cost £189 and that they would be in touch after I explained the issue. After 4 follow up calls form me, the locally based pest operative “Paul” never made contact. Despite the call taker telling me on 4 seperate occasions they would. Poor service.

A few years ago with Tony in our area 5 stars. Now 4 phone calls and a request through website. On phone say ok youll get a call back then nothing ever happens. Started calling in November! Not good enough if no one available then say so!

Offensive non-performer. Zero stars if possible. Almost a week after I asked for a mole catcher, nobody had made an appointment. So I phoned to ask for help with this, and a customer service person put the phone down on me. Draw your own conclusions whether this is a firm to trust.

Company are crap, never call back have chased several times. AVOID!!