I have been a trusted realtor in San Diego/ La Jolla for 37 years. I bend over backwards to make sure my clients are serviced and cared for and take pride in my work. I had used D & S on several occasions. That will come to an end. Had an issue on a termite tenting job where over a hundred concrete tiles on the roof were broken. I called the owner twice on two different days to discuss and she never had the courtesy to return the call, although the front desk person assured me I would get a return call. D & S should have replaced all broken tiles, but we only asked for the $600.00 to be refunded that we paid for the tile insurance. We had our own roofer do the work ( and paid him separate) since it was going to take D & S a month to get there! Since they required all funds to be paid up front they had our money and told us to wait a month to get the tiles replaced!! ...well what if it rains again?? Total disregard for customer service. Owner doesn't care!! This used to be a good company, it is going downhill fast. Do not use. There are plenty of termite companies in San Diego that have much better service and reputation.

I used this company for my first time and I’m absolutely impressed with the quality of work and also the hand to hand communication. Cynthia one of the young ladies at the front desk literally held my hand through the whole process on having one of my rentals fumigated for termites, I’m a new property owner and I wasn’t sure about the whole process. She took the time and explained to me everything. She also took charge and set up all of the appropriate between my tenants. This is an awesome company. Highly recommended thank you…

Begged them to NOT go to our new property until the day we had access to it, They still sent their prep crew a day early and had the audacity to ask the sellers to leave. This snowballed several key components of moving. When I followed up they were rude and acted like this was my fault. Ended up not using there service.

After we had spent days packing up, removing food, opening and emptying cabinets, attic spaces and boxes, and moving into a hotel, on the day of tenting our house for termites they cancelled because they found a seagull nest on the roof. The law that makes it illegal to move a bird's nest was a surprise to us but it was not to them. They had inspected our house earlier and knew that it was just off the coast. They had us sign a sheaf of papers with disclaimers and warnings including those about dogs and cats and much else, but not a word about this law. Days of prep, hundreds of dollars and a considerable amount of energy wasted because they didn't think it important to warn us. If they've been in this business for as long as they claim, this could not have been the first time for them.

My house was treated by D&S termite company prior to closing. The treatment was completely ineffective. Within a ~2-months there was evidence of activity. In addition although am not sure why they also did work to "repair" deck boards.The boards cracked in less than 6-months. Dawn the owner came out admitting the work was not done properly the 1st time. The 2nd crew slapped in Bondo and did not let it dry before painting over it. (also not done properly) As such less than 1-year later the boards are cracking worse than ever. The work clearly was not done right. The manager refuses to take any responsibility to the issue. The staff is rude & does not follow-up. Everything is done with paper file and the reps do not note discussions and make promises that are not followed up. My they believe they can ignore problems and they just go away. Do not do business with this company.