I wouldn't recommend Dancan to anyone. I have been with them for 2 years and always had trouble. They promise a million things during sign up but don't even deliver a penny value. The technicians tend to just walk around just doing one of two things spending just 10 minutes on the property but in the report they mention around 40 minutes with multiple things being done. When I reached out to the office representatives they just tend to send in another visit and one time, I was even asked for proof. Good that I had my cameras capture everything. I finally canceled my service as I didn't want to deal with this nonsense. At the same time, there solutions aren't that effective too. Recently I wanted to give them another chance as I got verbal assurance from a local technician and when I reached out they tried to bump up the price. I assume they don't care about customers. I representative was mentioning that the price increase is due to a new service being added which was always present on my original service and visits. I am never going back to them and please don't be fooled by the reviews. All my neighbors have same problems and they are going to cancel as well.

Don’t be fooled by all the 5 star reviews. They offer a half price discount after first service to write a 5 star review. First, I want to say I was happy with Dancan for FIVE years. Great service, great job. They would text you on day of service and the tech would call or text before arriving. Fast forward to this year. I have a pool and require to lock my gates by Denton city code. In January for first service of the year tech never called. They came out and did front lawn service and didn’t complete the back yard. Once I brought this to their attention they said they would come back and didn’t. Mind you it was raining that day. Second service in April was the same thing. No technician call just the front completed. Again, I called and complained and said I will not be paying for either services completed. They assured me someone would come out free of charge. They did. After the service we started to notice tiny WORMS in our shower! Called Dancan they happily came out supposedly free of charge and sprayed the bathroom. Now to today. WORMS still in the shower and they are trying to charge me for ALL SERVICES that were half completed this year. Think twice about Dancan. Admin seems solid but new techs aren’t up to par to put it as kindly as I can from years past. We will be hiring a new pest control.

Customer service is horrible. I asked the sales rep specifically about how they handle mud wasps, snap traps inside the house, and what they would do for fire ants. The rep totally misrepresented everything. He said they would kill, remove and clean all traces of mud wasps, then spray a deterrent. False. They can only knock off a bit and aren’t allowed to actually clean the wall and do not spray deterrent either. Was then quoted $2500 if I wanted them to put snap traps inside the house. Not included as they initially confirmed. And the fire ants are so much worse since DANCAN. None of the other options the rep mentioned were used- just the same granules every time. I was also told I could cancel whenever, no mention of a 12 month contract from the extremely misleading door to door rep. I went to buy more of what I had that was working from Lowe’s instead and requested to cancel. No one calls back. Text support says they will cancel it and have a manager call me. It’s been weeks of this and I’m now getting emails that they are trying to come service the address and bill me again. This is absurd.

As a multi-year customer for 2 homes I am baffled as to all of the five star reviews listed. We have run into several problems, some of which we didn't have even prior to contracting pest control with Dancan. I called almost 2 weeks ago & spoke with a young lady who I left a message with for either management/ownership regarding the effectiveness or appropriate quantity of the current treatment because it has been ineffective this entire past year. Never got a phone call back & instead a week afterwards was sent an email scheduling a home inspection. We only get exterior treatment, not interior because we keep an immaculate house inside that has never had an insect problem until now. We also keep an extremely clean outside with primarily grass that is always well kept. So let me outline the issues. The last year we have noticed there has been no change in outside pests which include ants (not fire ants), spiders and earwigs. Just recently they have started coming into our house and that included a large roach which about sent me over the edge. Never have we had an issue with any of this before and we are confused as to where they could be coming in. The problem however is that they are so plentiful outside now and not responding to the treatment that they are even alive to come in. The techs are clearly overbooked & there is no appropriate order for their bookings. Each tech was supposed to have been assigned their own area to make treatment more effective so that they would familiarize themselves with the same homes. That obviously is not the case since many times they are having to also be sent to other areas for follow-ups or due to staffing issues. Employee turnover is absolutely insane. I don't think we have ever had the same tech more than a year and usually it is less than that. Turnover in the office has been equally as crazy and now you're lucky to get somebody to answer the phone. If you have to leave a voicemail, which annoyingly enough seems to be the case most of the time you'll be lucky if they acknowledge you with a text message. Although we have had follow-up treatment, I don't like doing that because the techs are not paid for their time on follow-ups. It also doesn't change when I think either the amount of granules has been decreased to the point where it's not appropriate coverage for the area or treatment needs to be changed to meet the resistance of the pests. We still have ants crawling up the side of our house going into the smallest cracks in the wall, spiders are doing the same with cobwebs a regular chore to clean up and earwigs are just popping up in random places. Treatment thoroughness and time depends on the over scheduling which has greatly reduced the amount of time they can spend at a home. Where they would spend 15 to 20 minutes taking care of everything and having a quick chat about concerns prior to treatment before, it now gets reduced to 5 or 6 minutes total. We get random text messages about a service being scheduled for us less than a month after we already had a service done. So instead of sending you a quarterly appointment reminder once your service is done, they text you 2 days before service they scheduled for you to let you know they'll be out. The date doesn't even necessarily coincide with your previous treatment, it's just a random day around the time you'll be due for your quarterly. The communication lacks greatly probably due to the massive employee turnover. Finally, I went ahead and responded to the odd home inspection email since they were supposedly in our area this week. I didn't receive any type of email confirmation of the appointment or anything and thought maybe it was just because it was the same day booking that they had open. It ended up being a no show, no call and waste of my 2 hours waiting. So I called the phone number on the email to let them know the time frame passed and we will just have to reschedule if I decided to stay with Dancan. Guess what? It went to voicemail. I'm done.

I am disappointed with the pest control service provided by Dancan Pest Control. Despite a recent service visit, the pest issues in my house remain unresolved. I have attached photos showing the presence of pests even after the treatment. The quality of service was not what I expected, which is why I have decided to stop using their services. I hoped for a thorough and effective pest control solution, but unfortunately, this was not the case. I do not recommend Dancan Pest Control based on my experience