Honestly I had really high hopes for this company. At the time we first discovered the bed bugs we newly moved into a home. I was pregnant with a 6 year old and a 6 month old. Prior to Brian coming to do the heat treatment, my husband and I washed everything we could, dried everything we could, vacuumed, did DE before and after etc. we took so many precautions. I was terrified honestly. I also wanted to avoid the chemical treatment due to having babies and being pregnant hence why I found the heat treatment. So we put down the deposit for our heat treatment and had Brian come. It was hectic to say the least because we had to leave our home for an entire day and that is very hard with kids. We ended up spending thousands for the heat treatment and another couple hundred on a hotel for the day/night. Brian assured we did a great job cleaning and initially heat treating what we could. We hardly had many things or furniture. Okay so we come back home fast forward to about 6 weeks later I found a bed bug in my daughter’s bed. I freaked out a bit and messaged Brian. He told me that I should’ve done the dog but that he is available for me to pick up the head units and do it myself. Which is a part of the heat treatment price point. We drove an hour to pick up the fans. Set it all up and did another treatment on my daughters room. Really thought we were over it but here we are about an entire year later May 2025 and I have found 3 alive bed bugs and multiple dead ones. I think that the dead ones very well could be leftover from the heat treatment as we have moved some furniture around. I am appalled at how much money I paid Brian to not eradicate the full spectrum of the bed bugs. These bed bugs are also large and no just hatched eggs. I don’t understand how this company can not have a guaranteed service or warranty without you having to pay an additional hundreds of dollars for the dog to come. Even then it seems like you will just have to keep paying for the dog!!! I’d love a refund but we all know that won’t happen because “bed bugs can come from anywhere” even though I have taken MANY precautions since the first sight of them. Waste of money. Just look up how to prevent bed bugs. DE, bed leg traps, mattress bed bug protector, vacuum, etc etc etc. screw this company. It also sucks because Brian could’ve helped us understand more but he didn’t and didn’t really give us advice on how to move forward best. I think it’s unlikely we caught bed bugs twice three times. Makes no sense.

Debug Your Bed provided me with great service. They did not try to upsell me at any point, and only tried to educate me on the best options for success. While my treatment was a little more complex and required more than one visit. Bryan was true to his word and the warranty worked just as he stated. Thank you! I originally reached out to Bryan about renting a few machines for DIY. Before I knew it, Bryan had spend over 45 minutes with me on the phone educating me on the do's and dont's, and what would be my best option for success. Eventually I decided it would best best to let Bryan do the service. Bryan was true to his word throughout the process. Be advised that it may definitely take a little patience. After the treatment, there were still a few reported bugs. After following the warranty process, Bryan made the second trip out and conducted a second treatment at no additional cost. In the end, the problem was taken care of. It's now been about 6 months and I have not heard a single complaint from the tenants. While the cost may be a little surprising, it makes sense to do it right the first time. I would not hesitate to work with Debug Your Bed in the future, although I do really hope I never have a bedbug problem like this again!

We are forever grateful for meeting and working with Bryan and Monica (owners of Debug Your Bed). They were absolutely wonderful to work with! They brought sanity to the process of rationally identifying the scope of our bedbug problem and to the treatment process. We had been dealing with a bed bug problem in a very tricky situation during which we received conflicting advice from far too many companies. Would that we had begun the process by talking with Bryan and Monica. They were extremely responsive to the problem and encouraging and supportive. They came up with a solution and made everything as easy as it could be. Because of our tricky situation it took two treatments, but they persevered and got rid of the problem completely. We would highly recommend Debug Your Bed to anybody who has a bed bug problem. Not only did Bryan and Monica solve our problem, but a bonus is that they are a delight to work with.

Bryan and his team were fantastic. I had called 3-4 other places and got sales people who couldn't (or didn't) answer my questions directly and wanted to sell long term maintenance plans. I didn't want that, I wanted the bugs out NOW. Heat is the only way to accomplish that. Bryan answered my many questions patiently and directly. I ended up choosing the DIY route - you have to do it right, and that takes work - but it's much much less expensive. Again they were very helpful and flexible, answering all my questions during the process. Very happy.

Let's be real - NO ONE talks about bed bugs but it's a very real thing. It does not have to be related to anything - Anyone can find themselves facing bed bugs. I called this company on a Sunday night at 7pm expecting to leave a message and Bryan answered the phone! I was, of course, freaking out and he was so calm explaining all my options. He also did not force me into treating my entire house - We went the route of getting a K9 in and they were so amazing. They knew everywhere to look and check. Luckily, we caught this super early and it was only in 2 rooms. The dog inspected on Tuesday and Bryan and Monica came right in on Wednesday to set up the heat treatment. Because it was 2 rooms, my husband and I monitored and did EVERYTHING that Bryan and Monica instructed. Let me be clear - These people are the people to work with!! They are realistic, knowledgable, and kind - especially when the home owner can really be struggling with this disruption of life. Bryan and Monica take the time to talk to you and educate you on how easily bed bugs can just sneak their way into your life. They are quite the duo! I hope you never need this service but if you do, you will be happy you went with the heat treatment!