EcoShield Pest Solutions

3.5
  • 16540 W Rogers Dr, New Berlin, WI 53151, United States

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Reviews

3.5 Out of 5.0
  • Doreen Oaks
    Dec 02,2025

    Stacy was great!! He got in places that I didn’t even think about. Also, he cleaned out the webs. I felt he did a very thorough job!! Another great thing about this company, I will get Stacy again. He’s our technician. Our other company sent a different person every time which was frustrating. I had to explain each time what needed to be done.

  • Marge s
    Dec 02,2025

    Buyer beware! The sales rep showed up at my door, he was courteous. I had concerns about their product as I have outside animals and health concerns, so I had them send me the product information. He sold me on the year contract. Ive had 2 treatments done. The tech sweeps off all the spider webs on the outside of the house during the treatment so it looked nice, then a week later I had more spiders and webs than prior. Calling customer service basically gets you no where. They say they will call you back, but no call back. You will get transferred multiple times and have to explain the situation over and over, they just wear you down. Ive asked that a rep come to the house to assess the situation, Ive been told that's not an option. All they will do is offer a "re-treatment", using a stronger treatment. I voiced concerns again about now a different chemical and its safety. Ive asked for my contract to be cancelled due to the ineffectiveness of their product. They will do it for a cancellation fee! Ive already paid $300 for a service that didn't work and now they want to charge me $250 to cancel. So now they are offering a lower price if I agree to remain in the contract. No matter what your stuck paying more money for something that is ineffective! The picture are after the second treatment.

  • elizabeth logterman
    Oct 24,2025

    My technician was polite, made sure to ask if I had any concerns or questions. He checked in with me after he was done too! We’re very pleased with him. Great job.

  • Francesca Lynd
    Oct 24,2025

    The people I interacted with were lovely, including Joy who requested this review. She helped me cancel my service which took 16minutes for retention pitch and wait time. I stopped service after contract completion --due to being charged $30 per service more than competitors. she was willing to drop $60 off for retention. I simply prefer not to work with companies that are so opaque in up front pricing. Again, the people were delightful tho.

  • Ron Sankey
    Oct 24,2025

    Do not do business with Ecoshield. This place is extra sketchy. We had some salesperson that stopped out last year. He drew up a contract. We spoke with Dante... we looked over the contract and everything just did not sit well with us. Something was quite wrong. We called back to cancel and they gave us the run around. But it was canceled. Now a year later same idiot salesperson came out. He lied to my wife saying he had an appointment with me, and gave my name!! I went out there, recognized him- told him to get off my property. He kept blabbering... i said I will call the cops. And off he walked to hastle the neighbors. Unbelievable. I will be reporting this company. Update: the same day I posted this, he texted me! Begging to take down the review. I said to leave us alone and then he had the nerve to call!!! What in the world is wrong with this company.

  • Chris Dolan
    Dec 02,2025

    Lack of transparency, Customer Service was even worse! Approached by a door-to-door salesman, and luck would have it we were outside so couldn't avoid. We did have some ants and bees were awful this year, so we gave it a shot. Sold on a one-time treatment that didn't get clarified until when we were signing. Salesman (Dante) didn't mention any cancellation fee for canceling early, just text him if we see bugs come back and he'll send out a free treatment. Well...bees came back nearly immediately but wrote it off because of how the Summer had gone. Calling in got us a discount on the next service, but after all the hassle I called to cancel. Was finally clued in that it was $250 to cancel; clearly different than other reviews I've read as well as some of the treatment prices. Just goes to show it's not standardized, calling into question its legitimacy. It was already expensive, so it was an easy one to cut -- however when talking to Customer Service (Patrick), he talked over me and told me about HIS financial situation, so he gets it. Sure man, but that doesn't help us. Since it costs less to cancel than go through the final 3 treatments, it's a no brainer. I got my invoice, it says I have 30-45 days to pay -- sure enough I get a "Collection" call from Nicole asking if I got the invoice and was going to pay it. She offered to call me back in a month even after I told it would be paid by then. I'm not going to bother with photos and all that. Check the other reviews, they've done a much better job painting the picture. This is a bad investment and I'm thankful it only cost money for this lesson.

  • Randy Klumb
    Dec 02,2025

    I contacted Mike to discuss spraying the inside of our 120 year old home for a fly problem. We set up an appointment this week to combat this situation. I am hopeful that this solves the problem.

  • Patricia Putnam
    Dec 02,2025

    Morgan did an outstanding job around our home today . As always, he’s polite, friendly and very respectful. Knowledgeable about any issues we discuss as well. Thank you so much!

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