LUIS is an EXCELLENT TECHNICIAN! He is always courteous and polite. He understands how much I dread the thought of finding any critters dead or alive in my garage or basement. He is very thorough and respectful of the areas where he is working! Thankfully no critters present! Luis goes above and beyond and notifies me of his ETA which I appreciate since I am working from home. I HIGHLY RECOMMEND LUIS at Ehrlich!!! MP Millerick

Jonathan is the absolute best, he listens to understand and take care of problems on the first go around. He has a great deal of knowledge in the job he is doing and provides great care with each visit. Jonathan is professional, kind, and all around great at his job. Give this man a raise and keep him around long term as he is a fantastic technician and everyone should shoot for his standards!

To be upfront and clear for this review, the serviceman never ended up making it to my house, so it’s possible this company does fantastic work, but the experience I had today caused me to want to share this review and utilize another exterminator. I had scheduled an appointment for this company to take care of a birds nest in my bathroom vent. The appointment was perfect as we have Memorial Day plans, it was scheduled at 9am…. 9:30 comes around, I have the company a call just to check in to make sure the appointment is still on (since I never got a confirmation via text or email) they were polite and let me know that my appointment was a 9am-10:30am window. Totally fine/normal - that was never communicated with me when I scheduled it but I totally understand that since most service call companies have appointment windows. Fast forward to 11:35am I call again…. I politely ask for any sort of ETA, they place me on hold to call the serviceman, they couldn’t get a hold of him so they left him a voicemail & mentioned either the manager or the serviceman would give me a call to provide an ETA. 1pm rolls around, still nothing….. now I live wasted most of my day at home waiting for them when I have 1000 other things I could have gotten done… Icall again and same story…. No answer from the serviceman (Franklin) no manager to talk to, the options I had were to reschedule the appointment or just wait longer…. I cancelled and will not use this service again. If I could offer some advice, communication in the service industry is key - if the serviceman is going to be late - let the customer know! I didn’t want to cancel even at the 3rd call, I just wanted it taken care of but the fact that 4 hours after my scheduled appointment you couldn’t provide a timeline & the overall lack of respect for your customers time has lost your company my business.

I have been customer for 8 years. Over that time, we used routine pest control and termite warranty, as well as crawlspace services. They have a good business with good people, their model is to provide consistency in assigned technicians (good model). Our technician, James B, is very good and is a major factor in our customer experience. They have moved to some form of call center model, which limits the ability to have a “relationship” with anyone other than the technician, so Ehrlich can be somewhat difficult to work with. They recently wanted to do a “service review” of our services and satisfaction. The representative asked no questions in this regard, he was only interested in selling crawlspace services in the thousands (but he had not reviewed our service history to see that some of his proposals were inconsistent with work previously performed). When I provided that feedback, he did not receive it well. In addition, at the time of his visit I had an immediate interest in some exterior rodent control and he provided a verbal quote. When I followed-up after the visit, he provided a new quote and the price doubled. So overall, the service quality is good, the customer experience is very good with our technician but somewhat frustrating otherwise, and the overall value proposition is adversely affected by expensive pricing.

I had the technician, Miguel come out today and he was excellent. He took the time and explain things to me very thoroughly, and he went through the house with a comb and did an excellent job of covering all the areas where I had issues. He was very thorough. He even moved a big heavy upright piano by himself to get behind it, because the kittens, with the fleas , spent two weeks back there. He probably spent over an hour at the house, and he was concerned about my cat being exposed. He did an excellent job, and I really look forward to using the company again and using Miguel again.

At Blue Line Distribution, we’re incredibly satisfied with the pest control service provided . Johnathan, our technician, is outstanding—professional, knowledgeable, and attentive to every detail. He takes the time to understand our unique needs, especially in a food-handling environment, and implemented safe, effective solutions that deliver immediate results. Thanks to Johnathan’s thorough work and proactive approach, our facilities are always pest-free and operating with confidence. His clear communication and commitment to excellence makes the entire process smooth and stress-free. Highly recommend this service—and especially Johnathan—to any business looking for reliable, top-tier pest control!