Empire Termite & Pest Control

3.5
  • 4101 Back Ln, Franklin, OH 45005, United States

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Reviews

3.5 Out of 5.0
  • Durke Donelson
    Nov 07,2025

    I recently used Empire Termite & Pest Control and couldn't be happier with the results. They were very professional, helpful, quick, and always on time. It's been three months since they treated my home, and I haven't seen a single pest since then. Additionally, their services were much more affordable than the big-name pest control companies. I highly recommend them!

  • Steve Downard
    Nov 07,2025

    Highly recommend Empire termite and Pest Control thank you for your service. I am a contractor I was working at a customer's house and found termites. Which I knew needed to be treated right away. Called Empire and set up an inspection which they responded back very quickly and was able to meet my needs. When they came to inspect the house they did a thorough inspection which consisted of a crawl space, interior, walls and a attic nothing was missed. After the inspection a very reasonable quote was given and was told they could be there the next day in the afternoon that they already had a job scheduled for morning. The next day I came waiting for them to show up and received a phone call earlier than expected saying that they had finished up with their job and was on their way if that was okay. They showed up did everything they said they was going to do and more not only treated the inside of the home but also the outside. Upon finishing the job the proper documentation stating what chemicals they used and what the chemical is treated was giving to both the homeowner and myself. Assuring that both the chemicals were pet and environment friendly. After treating there was no signs of any termites whatsoever. Thank you Empire termite and Pest Control

  • Courtney Underwood
    Nov 07,2025

    SCAM CONSUMER BEWARE! I recently had a deeply troubling experience with Empire. They were hired, by my landlord, to address a pest issue inside my home, but instead of using the appropriate indoor pesticides, they used outdoor pesticides inside. They left AN ENTIRE CONTAINER OF OUTDOOR PESTICIDES ****OPEN**** on my kitchen floor. Since then, my family and I have become sick from exposure to these chemicals. When I contacted the company to address the issue, they were completely uncooperative and refused to take any responsibility or offer a solution. Even after I informed them I have a special needs child as well as other children in my home. Additionally, they failed to provide any literature or information about the chemicals used in my home, which is both unprofessional and unsafe. Despite their treatment, the pest problem persists, and I am now unable to stay in my home due to the ineffective and harmful pest management practices they employed. I had to call another company to come in behind them to treat. I strongly advise against using Empire for any pest control needs. Their negligence and poor customer service have put my family's health at risk and left us with an unresolved pest issue. My next phone calls are to my lawyer and a follow up with the director of Ohio Agriculture. HEED MY WARNING!! DONT LET THIS COMPANY SCAM YOU

  • Gary Caudill
    Nov 07,2025

    1. Dishonest Practices: From the outset, Empire Pest Control presented misleading information. They promised comprehensive pest control solutions but failed to deliver on their commitments. Their initial inspection was cursory at best, and they provided an inflated quote that did not match the services rendered. 2. Ineffective and Dangerous Treatments: The treatments they used were not only ineffective but also potentially hazardous. Despite assurances of pet-safe and family-friendly products, our pets exhibited signs of distress and illness after the treatment. We had to make an emergency trip to the vet, which was both distressing and costly. 3. Gross Negligence: Empire Pest Control not only used the wrong pesticide in our home—one that had no bearing on our pest issue—but they also left an entire open jug of this granular product in our kitchen, within reach of our 3-year-old child. This gross negligence could have resulted in a severe accident. There was no documentation provided, and we had no way of knowing when they entered our home. 4. Exploiting Their License: They took advantage of their license to apply pesticides in a way that was not only unprofessional but also unsafe. The misuse of pesticides in our home is currently under investigation by the State of Ohio. This speaks volumes about their lack of regard for safety and regulations. 5. Poor Customer Service: When we contacted them to address our concerns, we were met with indifference and unhelpful responses. They showed no interest in resolving the issues we faced and were dismissive of the health concerns raised. Their lack of accountability was appalling. 6. Unsafe for Families: Our experience left us deeply concerned for the safety of families who might use their services. The harmful effects on our pets and the potential risk to children and adults in the household cannot be overstated. This company's practices are not only unprofessional but also dangerous. Conclusion: I strongly advise against using Empire Pest Control. Their dishonest practices, ineffective and harmful treatments, gross negligence, and lack of customer care make them a serious risk to homeowners, their pets, and their families. Look elsewhere for a reliable and safe pest control service.

  • Mark Enz
    Oct 29,2025

    I was desperately fighting ant problems outside my house and inside my house! So I called Empire pest control and they came out the next day treated my exterior and treated the inside of my house especially around the sinks. It’s been over a week and I haven’t seen one ant, Thanks Empire pest control for doing such an awesome job! Mark

  • Colin Rojahn
    Nov 07,2025

    I recently acquired a home with several infestations. The former owner was a hoarder with significant personal hygiene deficencies. The house and the surrounding property was full of biting flies, ants, mosquitos, mice, rats and racoons. Empire managed the situation promptly, effectively and professionally. Thanks to them, I can access to the property without being absolutely SWARMED by insects and startled by critters. I would definitely recommend seeking their services to anyone dealing with a similar or (hopefully) less severe situation.

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