I have been with H2 since early last year and absolutely loved the service. I felt heard and was very happy with the treatment. We originally signed up because of a vole issue which by the end of the year was taken care of, and we had no voles return this year. The technicians would come to my door, make sure to get any trouble areas during visits including de webbing all of our fences. They would also re-service when asked. This year the customer service has changed. When I communicate with the company the customer service isn’t the same, very cut and dry. Today I had a conversation with a gentleman and I was asking for a re-service because our home was visited on Friday and today I went outside and in our hot tub area there is a large web which was not cleared. I was told that we do not have yard treatments and they can not come out for free, this would need to be added. I can understand a company needing to make changes for their profit margins however I wasn’t told that this would change at all and also just had a service that doesn’t seem was completed very well with the large web being seen just a few days later. The gentleman also kept interrupting me even after I asked him not to. Overall, their prices were great when I shopped around and their customer service was as well. This year however is different. I did end up cancelling after today’s conversation. I wish that they would have honored my ask for a re-service and informed me we won’t do this again unless yard treatment is added. Seems easy enough to come back when someone is already in the area to clean up my fences which should have been cleaned up on Friday. I wasn’t even home on Friday so pretty much they sprayed the foundation and charged me $130.

⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about this company and especially Alan! We had a strange wasp situation that made it impossible to even open our door, and no one could figure out where they were coming from. Alan was so kind, patient, and determined—he took care of more than 20 wasps right away and then tracked down the source so they wouldn’t come back. It wasn’t in a typical spot, but he didn’t give up until he solved it. Thanks to him, we can finally use our door again without worrying. I’m so grateful for his hard work and highly recommend both Alan and this company!

A huge thank you to Alan for taking care of our initial pest visit. He was more than helpful, very knowledgable and friendly. We were very happy with his help and expertise and feel much more comfortable in our home! I highly recommend H2 Pest to everyone!

Alan did a wonderful job. Found a location where rodents could come in and fixed it for me. I have been with H2 pest control for many years and have always been happy with my service.

I had a good experience with this company before and decided to contact them again for services. I have had 2 services and am in contract for 2 more services. I contacted them asking to cancel my services due to my family moving south and won't be living here anymore. I was told I would have to pay a $200 cancelation or pay for the reamining services even if I don't live at the residence. I tried explaining to them the situation and they didn't care. They had a technician come out to my house and I explained I didn't want services because we sold our home and are moving. The tech contacted his boss who text me with the following " Hey Ashlee, we replied to your email and never got a response. You still have 2 services left under contract per the email we sent or 2 more services. Or a $200 cancel fee. Since our technician was sent away and we didn't receive a response via our text ahead, we can't offer the 2 remaining services as an option since we tried and failed. With your permission I can charge the cancel fee and close the account. If we don't hear back with permissions the cancel fee will be moved to our collections team" Since then I have tried calling and texting with no response. I stated that I won't pay for a cancelation fee but that if they are going to require me pay no matter what, I'll pay for the last 2 services. Still no response. I've been given 2 options but then told I really only have 1 option? It makes no sense. Worst customer service I've ever had with a pest control company. Save your time, money, sanity and go with another company!

I have 2 properties in Utah County. Alan came out to service one of the property today. He did an awesome job of finding and taking care of our wasp problem. I’ve been with H2 for several years now & have always been very satisfied with their price & service. Keep it up H2 !

We’ve been very happy with H2. Very reasonable pricing compared to others we looked into. Every technician and employee we’ve interacted with has been kind, professional, and thorough in their work. We rarely see unwanted bugs and are impressed with the service overall.