If I could give zero stars, I would. I understand that in Louisiana, jobs can be scarce and people need to earn a living—but lying to customers is completely unacceptable. I had a scheduled appointment, and no one showed up—no call, no update, nothing. The salesman was completely unavailable, and there’s no direct line to reach a real person, only an answering machine. After being ghosted in New Orleans for my appointment, no one from the company reached out to inform me of the missed appointment or even to let me know that my payment had been refunded. It felt like everything was discussed internally, but no one had the professionalism or courtesy to communicate directly with me. I had to email the owner and president of the company myself just to get things moving and to hold people accountable—something that should have never been necessary for a paying customer. The only two individuals who actually stepped up and assisted me were the field manager and the pest technician—both of whom were professional, courteous, and not part of the sales team. They were the sole bright spots in an otherwise awful experience. This was hands down one of the worst customer service experiences I’ve ever had. I will never return, and I urge this company to remember that earning a living should never come at the expense of honesty, accountability, and basic respect for customers.

I had the pleasure of speaking with Corey Bellard. He was super nice, professional and made the whole process easy. He explained everything and made sure I understand before we ended the call.. Definitely giving a rating of 10/10. Thank You for all your help !

I was very satisfied with my experience with J&J. I spoke with Corey Bellard over the phone and he was very thorough, answered any questions I had, and made sure to go over everything with me before I signed anything and we ended the call. Thanks for all the help!

I am thoroughly impressed with J&J Exterminating and cannot recommend them highly enough, especially after my incredible experience with their service technician, Vernon Thomas. From the first phone call to the final treatment, every interaction was professional, thorough, and exceeded my expectations. What sets Vernon apart is his attention to detail and genuine care. He was meticulous in treating every potential entry point, carefully explaining each step of the process. He answered all of my questions patiently and provided practical advice for maintaining a pest-free home. His professionalism and friendly demeanor made what could have been a stressful situation completely comfortable. Thanks so much!

Mr. Mark and Mr. John was superb. Answer all of our questions. We are a 1000% Thankful for them Both. If you are in need of pest control you need to become apart of the J&J Family.