I switched to Lotus earlier this year and have had superb service ever since. Less bugs harassing me and my family. They take care of my front yard where the fleas like to wait to hitch a ride into the house with my dogs. Love Lotus! Thank you Fernando!

We had a terrible experience with Lotus. I saw rats and ants around the house, which had never happened with our previous pest control service. They pitched a more “personalized service,” but we didn’t last a quarter without infestation, which makes me wonder about the quality of the products they used. As soon as I saw a rat, we tried to get a hold of someone, but we were directed by an automated message to send an email. We sent an email which went unanswered for over a week. Additional emails and calls during that week went unanswered. Eventually, I received a text message from Albert, oblivious to our attempts to get help. He even said: “It is unfair to insinuate we’ve had poor communication,” when we have the call logs and emails on our phones. I couldn’t have felt more gaslit. Unfortunately for us, they were “backed up,” due to rain, so they wouldn’t be able to come help us until the quarterly visit was scheduled. I don’t understand how that is “personalized” service. We called our previous provider (Joshua’s Pest Control), and they were happy to assist, realizing the sense of urgency that we felt to make sure infestation was taken cared of sooner rather than later. Moreover, without notice, I hear door knocks. It was Lotus pest control coming to do their quarterly service (four days after Joshua’s had come), and the guy was oblivious to the fact that we had terminated their service prior to rehiring Joshua’s. There’s no wonder they have a $200 penalty for canceling in the first year. I hope this helps the company get their communication issues in order; that if they pitch a personalized service, they are able to deliver it; that they understand the importance of keeping infestation under control; and that if someone is thinking about giving them a try, to think twice.

Lotus Pest Solutions provided a thorough inspection and clearly explained their findings and recommendations. The service was fairly priced, and scheduling was easy. Fernando, our technician, arrived on time and handled the work professionally from start to finish. Overall, a reliable and well-run service that I would happily recommend.

Ethan presented a clear and well-organized overview of Lotus Pest Solutions’ services. This gave me confidence in signing up for their year-long program. We live on a canyon and have ongoing rodent issues, plus ants and spiders seasonally, so it felt like a good time to get help. Richard came out the same day and communicated smoothly by text. He did a thorough inspection and pointed out several issues I hadn’t noticed. I’ve been really impressed with how professional and knowledgeable both Ethan and Richard were. Additionally, I was very impressed that they both listened carefully to what I said.I’m looking forward to seeing fewer rodents, no ant invasions this summer, and a noticeable drop in spider sightings!

Robert arrived on time and was very informative about what exactly he would be doing. He reviewed the contract and asked if I had any question. He was very pleasant and easy to work with. The service was completed in a timely manner.