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We chose this company because of their great reviews on Google, but it’s a decision we now regret. Our experience was a huge disappointment which only caused additional and unwanted stress. It was so bad, I felt compelled to write this review; something I’ve never done on the internet. It started with one problem and just snowballed from there. First, I received a phone call from their office telling me that the heat treatment team had to reschedule because they couldn’t do the job on an open roof (a roofing company was doing repairs on our roof that day) and that there would be $500 “cancellation fee”. This was a surprise not just because of the high cost but because there was no mention of a $500 cancellation fee on the heat treatment form we were asked to sign prior to the appointment. Also, how would a customer have known that this would be a problem? I had informed this company beforehand that the roof was being repaired the day the heat treatment was scheduled and yet not one employee (termite/heat treatment professional) had the foresight to identify this potential problem and subsequent consequence before it happened? Way to set your customer projects up for success. Next, I noticed that the total on our invoice was off, and when I brought it to their attention, they said they forgot to deduct $900. Furthermore, when we looked at the repairs they did in comparison to the cost, we were shocked. Attached are photos of what we got for supposedly over $2,000 worth of repairs: a small piece of wood underneath the roof, new trim around a small bathroom window, and a poor paint job (certainly not the professional work you’d expect from a licensed and reputable company). The paint color they used is darker than the original color of the house but more disappointing than the color difference was how it was painted. Notice the 2 additional test swatches on the wall to the lower left of the window as well. To top off the disappointment with the repair team's poor workmanship and the exorbitant charges, they resorted to using intimidation tactics (the inspector told us that we wouldn’t be able to close on our VA loan if we didn’t go through with the heat treatment and threatened to send us to collections) after expressing our dissatisfaction. When a company threatens you in one sentence and then offers to help you in the next, the offer of help reeks of insincerity. This response to our legitimate complaint was unprofessional. I knew then that this was not a company we could trust and certainly not one that is customer focused. Communication with the owner, Paul, wasn’t much better. He said he was available to meet; on a date and time we weren’t available. By then, we had already chosen to take our business elsewhere. They knew we were operating on a timeline and had a deadline to meet. Besides, when the owner replied, “Your roofer had better luck with a paint match than we did” after I shared a photo of the professional work done on our home by the roofing company, it was clear there was no point in communicating further. When even the owner finds nothing wrong with the kind of “work” you see attached, what more is there to say? In the end, the company got what they cared about most: our money. The owner never addressed our complaint about the cost of repairs and continued to demand full payment. They waived the $500 cancellation fee; something we should never have been charged to begin with. Throughout it all, they expressed “confusion” though I clearly communicated by phone and by email, that I did not believe the charges matched the repairs/service provided. Fortunately, we had a great experience with the next termite company we chose. The next company went above and beyond to accommodate us and in such short notice. Everything was done quickly and to satisfaction in a day. They even did more repairs at half the cost! It was the positive experience we thought we’d get with Major League Pest but didn’t. Lesson learned.
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So originally I had called Terminix Pest Control to come to my property and address a gopher problem. While inspecting the area, his phone rang and proceeded to answer it he appeared to be highly distracted and obviously unconcerned with what I had to say. So I signed their contract and made an appointment for the following day for the technician to come out and set up some traps.The following day and time that we had set up, they never showed up so I had called into their office asking where they were well to make a long story short they had rescheduled the appointment without informing me. I then realized I had made a mistake and chose the wrong company I immediately told them that I wanted to cancel the service that I had scheduled and began to search another 10 million pest control companies. I stumbled upon Major League pest control and so happy I did. I couldn’t have made a better choice. Angel their technician was SUPER!!. I was impressed Immediately with his communication skills, professionalism, tentativeness and knowledge of his trade skill. He began to work immediately and set up four gopher hawk traps. I enjoyed watching him. He was determined with precision like a skilled hunter probing the ground In determining where he was going to install the traps as the beads of sweat began to form on his brow yet laser focused. While doing so he mentioned that he has the “Magic Touch!” and boy does he. I offered him three bottles of cold water and had sent him on his way. By the time he left and the time, it took me to walk back into my backyard literally within 15 to 20 minutes a trap had sprung!. Sure enough success! I had immediately shared with Angel that we got one!! A big one!! Do yourself a favor and reach out to Major League pest control I couldn’t recommend them enough. Thanks again, Angel you’re the best!!.
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Had a spider and scorpion problem. Major league pest control was recommended from a friend. Monique answered my call and was very nice and professional on the phone, she answered all my questions and had my appointment booked for the next day. Angel arrived the next day on time and did a great job evaluating the property and applying the product. Angel is very knowledgeable about his job and made several recommendations about how to deal with the problem in addition to spraying. I’d give my experience a 10/10 and I’ll definitely be using MLP in the future!
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They the Men! to call for termites and repair work. Daniel, Luis, Alex repaired my roof, efficiently, professionally, thoroughly, And were done in record tone. They were knowledgeable, punctual, communicative, friendly, genuinely cared, and did not leave a mess when they left. I needed repair work done due to serious termite damage. The final product was professional clean, and gave my home a facelift . I appreciated the attention to detail. I highly recommend them for all termite needs Repairs and fumigation.
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Major League Pest will always have my business! They are flexible, friendly, and always a pleasure to work with. We’ve specifically had an amazing experience with Paul. He serviced a home we rent and a year later we knew we wanted to work with him again as we went through the home buying process- he’s knowledgeable, trustworthy, and easy to talk to. Not to mention he went above and beyond in noting caution areas on the home beyond pests. We needed a tight turnaround on service due to a fast escrow and both women who took my call worked magic to be able to help us out, I can’t thank Major League Pest enough!
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Major League Pest will always have my business! They are flexible, friendly, and always a pleasure to work with. We’ve specifically had an amazing experience with Paul. He serviced a home we rent and a year later we knew we wanted to work with him again as we went through the home buying process- he’s knowledgeable, trustworthy, and easy to talk to. Not to mention he went above and beyond in noting caution areas on the home beyond pests. We needed a tight turnaround on service due to a fast escrow and both women who took my call worked magic to be able to help us out, I can’t thank Major League Pest enough!
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I’ve been using Major League Pest for the last 4 years now. They’ve been great and super knowledgeable. Would highly recommend! Mike has been our technician for a while now and I always enjoy when he comes by. Everyone I’ve ever came in contact with has been super nice and helpful.
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I’ve been using Major League Pest for the last 4 years now. They’ve been great and super knowledgeable. Would highly recommend! Mike has been our technician for a while now and I always enjoy when he comes by. Everyone I’ve ever came in contact with has been super nice and helpful.
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Enrique, Alex and Daniel did an excellent job repairing the fascia and shade structure that were damaged by termites and dry rot. They were professional and friendly, cleaned up after themselves, and finished the job ahead of schedule. We were very pleased with their work and highly recommend them and their company Majority League Pest Control.