Jeffrey was amazingly thorough and I truly appreciated the high level of customer service. He was apologetic for not finding anything suggesting bed bugs. And Im grateful to him for not finding any bug related issue to bugs. So thank you Orkin for sending Jeffrey. I appreciate his knowledge and assistance.

We’ve been loyal Orkin customers for many years and have always appreciated the excellent service provided by our technician. However, I wanted to share some feedback about a recent experience with the front office. When we called to cancel our service, we were told that the additional services we wanted could be included with our current plan at no extra charge if we stayed. Based on that, we continued our service but were later charged for those services. During a more recent call about an influx of bugs, the receptionist, Miko, revisited that old conversation — which wasn’t related to my reason for calling — and later brought up a supposed missed payment. Her tone came across as condescending, almost as if she wanted to assert authority rather than assist. Our payments are automatically drafted, and we hadn’t been notified of any issue prior to that call. While our technician has always been great, the tone and approach from the front office have made communication uncomfortable. I hope this feedback helps improve professionalism and customer care moving forward, as we truly value the quality of Orkin’s on-site service.

When relocating to Newport News, we have used this company for many years. We had absolutely no problems in our previous state. However, the manager of this location, authorized an employee to call my husband and tell him he is not eligible to have a contract with them, and that he can only have a month-to-month rate due to the fact that he was late on paying one bill in early 2024. We have never been spoken to by any company in this manner. We wanted to warn others that apparently the manager at this location makes independent, arbitrary decisions about who who will be given certain contracts, and who will not. I wanted to warn other people and put a review while it was fresh on my mind. Not sure if this is Orkin’s Approved policy, but I may check into it. Luckily, there are other companies that would value your business. You may want to consider them. We were excited to maintain our relationship with this company because we had a good one In our previous state. I guess this is how Orkin is unfortunately operating in Virginia.

Jeff was great. He truly enjoys his job and it shows in the outstanding work he did. It was a pleasure getting to know him better. The entire experience set our mind at ease that we made a great choice going with Orkin for our pest control needs. Thank you!

I chose Orkin because of their reputation of being the best. Hindsight 20/20, I should have shopped around before selecting this company. It has literally been one thing after another since I subscribed. The technician assigned to my account usually arrives with somewhat of an attitude and does not perform half of the items mentioned on the website. He arrives, he sprays, then he leaves. No checking for entry points, not removing spider webs or wasp nests, no sealing cracks and holes. He doesn’t check those things at all. Between treatments, I’m still having to regularly kill bugs with my faithful can of Raid. At this point I don’t know why I continue to pay this company monthly if they truly can’t control pests. If you can’t control them, please stop advertising that you can.