I had an unexpectedly disappointing customer service experience with Orkin, despite being a loyal customer for over a year with regular service. I recently called about a cicada killer issue, and the technician who came to my home told me it could be treated right then and there. He specifically said it was no problem, and that I could call back if I needed follow-up treatment. At no point did he mention it was a specialized or extra-cost service outside of my usual coverage. When I called to request that follow-up, I was surprised to be told it would cost $300 because it was considered a specialty service. I explained what the technician had told me and was told someone would speak with the branch manager and call me back. By late afternoon, I still hadn’t heard back, so I followed up myself. The person I spoke to said the technician would be “disciplined,” but reiterated the $300 cost with no flexibility or ownership of the situation. I reiterated that I was told something completely different during the visit. Even if there had been a mistake, I believe a company should honor what their representative promised, especially when it's clearly a service miscommunication on their end. Instead, there was no effort to make things right - just a hard line and indifference. I was told a branch manager would follow up. When she did call—while I happened to be on the phone with a local pest control company offering better service and pricing—her tone was curt and unapologetic. Again, there was zero effort to resolve the issue, take accountability, or retain my business. So, I canceled my Orkin service and signed on with the local company, who offered more comprehensive coverage, including treatment for cicada killers, all for a lower cost than Orkin. I’m extremely disappointed by how this was handled. Retaining a customer is always cheaper than acquiring a new one—and in this case, Orkin had every opportunity to make things right but chose not to

This is the worst company I've ever worked with. I asked them to help me with my ant problem. Jesse the inspector upsold me on getting termite treatment instead, saying it would deal with the ants. Now the ants are STILL THERE and my warranty doesn't cover that because according to them I got treated for termites, not ants. Great, now I'm out nearly 3 thousand dollars and I still have the original problem I called them for. Not to mention I had one specific instruction that the technicians just didn't follow. Oops, they forgot. Took them all day for my two-bedroom house and they didn't even do the job properly. If you try to call the local branch you get redirected to a call center who is helpless to do anything. It's impossible to reach the people that actually did the job. I'm charging this whole treatment back on my credit card and warning everybody to stay away from this awful service

Would give zero stars if I could. Had an inspector come out and told me "well, that looks like a termite". I responded with "looks like, or is?" and he didn't know. He could not identify any of the bugs that were around my home. I asked why he didn't even suggest a ground treatment and all he said was "We can't help you." Please use XOut, they are professional, quick and incredibly helpful.

I paid for an initial extermination service for an infestation of rats, fleas, and roaches. I planned on paying monthly for them to come out every other month for maintenance treatments. The guy came to our house and put out some sticky pads for the rats with bait on them. He didn’t treat for fleas at all and sprayed only a little bit for roaches. Since then I’ve called and they said “he didn’t see the flea service on the ticket” but I know that’s a lie because I talked to him for a while about what we’d need done and specifically where the pests are bad in our house. I have seen 0 dead roaches, the fleas are worse than ever, and there have been only two dead rats. I’ve tried getting my money back but they won’t unless they can come out and try to fix it. Well, I’m moving soon and they still insist I can’t get the money back without coming out first. And they argued “well there were two dead rats so it must’ve worked.” They SUCK. Go with someone else for your services.

The office tried to double charge me. I asked for mouse raccoon. Tech they sent bug guy then they tell him. The inspector will be out today for me. Then that was cancelled on my phone no call or anyting I have been calling to talk to somebody they just set voicemail