The worst experience I have ever received from a company in the “service” business. We handed them a pristine lawn. The crown jewel of the neighborhood. In two months they managed to destroy it. To the point that it will cost thousands to re-sod the entire yard. Any attempt to contact the owner is futile. Once the sale is made he “ghosts you” and hides behind his staff and automated texts. The Ops manager did come out and all he could say was “I don’t know what happened.” I am assuming he went to “grass college.” If he doesn’t know what happened perhaps he’s not cut out for lawn care. Bad service. Zero communication. And on top of that, they do not care if you do business with them or not. Save yourself the heartache and money. Look somewhere else.

Sorry to say I had to cutoff my lawn service with them. I had beautiful green St. Augustine when I hired them 4 yrs ago. Then a few years into their service things started to take a downward turn. Weeds became rampant & I requested an additional service call to which they came out to respray a couple of times. Then last year they did their annual Chinch Bug spray that I pay extra for every year. Not a week after my backyard grass began to die. I reached out to them right away. Their service tech came out & I asked him what happened he suggested maybe the technician sprayed the wrong chemicals because he indicated he did not see any "bug" activity. He agreed to check on it in 2 weeks but the grass continued to die. About 90% of my back side yard was dead. I reached out again this time Sean came out and found that it was "Chinch bugs". Wait didn't I pay extra to spray against those?? Well now that I have allowed them to try to get my St. Augustine grass back for the past year even after I replaced the dead grass with new St. Augustine the only positive I can say about my lawn is that it is green & not dead but the green is weeds. They have taken over my whole yard front & back. So after giving them ample time to fix their mistake & not seeing any positive results I had to stop their lawn service.

I currently have them for my lawn care & pest control service, but now looking into adding their termite service so I eliminate Terminex. These guys really know their stuff, & great response time within reason if I ever have any issues. Just look at this lawn, my neighbors are constantly asking me what I do, I cant take any credit it’s all on Pest Patrol. Hands down best in the game !

If I could give zero stars that's what I would have given! Worst customer service ever. And their office manager is the most unpleasant individual, who offers no solutions. My grass has never looked so bad. And we paid for monthly service to try and keep it looking it's best. Grass started dying in random areas. Supervisor was sent out, only to give me excuse after excuse as to what was causing it. Taking no accountability what so ever and blamed it on everything but their service. Within 2 minutes of another lawn fertilizer company looking at our yard army worms were discovered to be the culprit! Fair warning, do not use pest patrol.

Hired them after installing new Zoysia grass over a year ago. After over a year of their service I have to replace very large portions of grass due to their poor care and treatment. Asked for several meetings with managers to review the poor condition of the grass with little to no follow up from them. Extremely disappointed with their service.