I called the store desperate to get my dog in for a haircut. Thankfully Kelleigh was able to help me book a fast appointment. Come to the day of the appointment she was so busy assisting other customers and having her own packed day. She apologized in advance saying the groom would be long but I was just so thankful she could book my dog last minute! She even took the time to step out onto the floor and show me some brushes she recommended to me. Overall the experience was lovely and I cant wait to see her again!

I’ve had a few good experiences here in the past—friendly staff and nice haircuts for my pup. Unfortunately, my recent experiences have been very disappointing. Last week, my appointment was canceled about an hour before. I understood that things happen, but it was frustrating since my wife and I had rearranged our work schedules for drop-off, and we had already given my anxious dog his prescribed Trazodone to prepare. I let it slide and rescheduled. This week, however, the same thing happened again—canceled just 45 minutes before. I explained that this was the second week in a row, and that my dog had already been given his medication. At that point, I was told Petco doesn’t allow Trazodone, which was surprising because I’ve always been upfront about it. I’ve even joked about it during past visits, and no one ever mentioned it as an issue until now. What bothered me most was the response when I said I’d need to find a different groomer. Instead of any apology or acknowledgment, I was met with a cheerful “Oh, that’s ok, bye”—which felt dismissive and unprofessional given the circumstances. I wish I could continue here, but after two last-minute cancellations and poor communication, I’ll be looking elsewhere. (2 stars, not 1, because of the good haircuts he got originally)

The staff here are so friendly. I had the best experience in a time of concern for my dog Ziggy and me. They were so helpful and made everything so smooth. We had to return after Ziggy’s surgery because the bandages came off and they tried to bandage him again but his big head was an issue so they found an alternative which they were so kind to email me so i can purchase it, then they explained what i needed to do in detail. Will highly recommend you guys over and over. Thank you! Thank you! Thank you for taking such good care of Ziggy!

I went in looking for hairball dry food for my cat. I went up to the store rep and said excuse me *4* times before he looked in my direction. I started asking my question and he interrupted me and said ‘I don’t know anything about cats. You can talk to a manager’. Pointed out the manager (who was already working with someone) and walked away. Lol. I’ll buy from somewhere else

I’ve never left a bad review anywhere but the person in aquatics was incredibly rude just now. After waiting ten minutes for help, they interrogated me when I asked to buy $3.00 of minnows for a frog. When I told them I’ve been caring for the frog for 9 months and I’m confident in my purchase, they accused me of “flexing” then yelled at me as I left the store with my kids. We were in and out of Petsmart in minutes and my frog is happily hunting for minnows.