Alan is awesome! He’s very thorough and always does a great job. Super nice, makes me feel comfortable, and is great with my dogs too. Couldn’t ask for better service!

Service tech Zeke is just the nicest, professional individual we’ve worked with! Knows we have a dog and always is considerate to let us know he’s on his way so we can make sure he’s put up. Greatly appreciated!

We've been Pointe customers for almost a decade and have always gotten really good service. Zeke is the man and has been caring for our home and business for many years. Always, professional and super trustworthy! Thanks Zeke and Pointe!

We are so happy with Alan's work. He is always on time, friendly, always asks if there's any concerns. Efficient, kind and honest. He knows the property, and doesn't rush to just be on his way to the next client. He addresses every question or concern. We are happy with his service, and recommend point pest. Thank you, the Kluges

David was fantastic—professional, punctual, and thorough. He took the time to explain everything clearly and answered all my questions with patience. I really appreciated his attention to detail and the care he took while treating the property. Great experience from start to finish—thank you, David!

I rarely leave negative reviews, but I feel it’s important to share my experience so other homeowners know what to expect. I hired Pointe Pest Control to address a rodent issue at my home in Richland. While the technician was here, he attempted to move my refrigerator and accidentally caused a deep gouge in my recently remodeled flooring. He acknowledged the damage right away, apologized, and took multiple photos to send to management. At that point, I appreciated the honesty and assumed we would work through the standard repair/insurance process. Unfortunately, everything after that point has been extremely disappointing. The service manager initially told me they would refund my service and “take care of the floor costs” once I provided estimates. I obtained three quotes from licensed flooring companies, all of which independently confirmed that the damaged boards cannot be spot-repaired or individually replaced. The only professional fix is a full floor replacement. After sending the quotes, Pointe Pest suddenly changed their position. I was told they would only repair the damage if the cost was below their deductible (a condition that was never mentioned before). They also claimed they didn’t have the photos their own technician took. They then contacted one of my flooring contractors directly, questioning their professional recommendation and implying they were only suggesting replacement “because they work in sales.” The flooring expert called me multiple times letting me know Pointe Pest wanted her to apply a topical product that she believed would fix the damage. It did not fix anything — in fact, it made the scratch darker and more noticeable. Even the person who applied the product admitted onsite that it was not a real repair. At this point, I’ve been met with inconsistent information, backtracking, and no meaningful path to resolution. All I have asked for is for the company to take responsibility for the damage their employee caused and repair the floor properly. I’m posting this review not out of anger, but because this has been a genuinely frustrating experience and something I wish I had known before hiring them. I hope they choose to resolve this properly, but until then, I would recommend other customers proceed with caution and be aware of what may happen if property damage occurs during a service visit.

Tyler is great. I was full of questions and he answered them all. He assured me he would call me at the end of the day to check to see if there were any bees still flying around. I really appreciated that. Two thumbs up for Tyler!

Have had the pleasure of having Damon as our service tech for about a year and a half. He has always been friendly, professional, and personable! Overall I have been pleased with the level of service Pointe provides.

Joe Miller has been our preferred technician for a number of years now because my wife and I trust his work. We started with paper wasp extermination and moved on to door (field) mouse control. Joe explains everything in a way that is easy for us to understand and also is mindful of our circumstances. We've built a solid relationship of trust with Joe.