Wow, what a great service. We had a large yellow jacket nest inside a hedge next to our house. I got stung several times trying to take care of myself. Kyle was so great to come right out and he was able to locate and completely and thoroughly kill the nest and all the nasty soldiers. It's been a week now and there are no wasps at all anywhere. He also sprayed my window wells and perimeter to keep other crawly things out. It is so nice to be able to use the back yard again. I highly recommend this company. Very professional, very kind, very responsive. He really knows his business.

We had a bug problem that was really stressing us out, but Kyle came through and completely turned things around. From the moment he arrived, he was professional, knowledgeable, and incredibly reassuring. He took the time to explain everything clearly, answered all our questions, and made sure we understood the treatment process. Not only did Kyle help get our pest issue under control quickly, but he also gave us peace of mind during a time we were feeling overwhelmed. You can tell he truly cares about his work and his customers. We’re so grateful for his help and would recommend him to anyone dealing with pest problems!

Working with Kyle was the best home service experience I have ever had, and as a new home owner, I have had A LOT! He was super professional, communicative, and kind. Before he came in my home, he put on some booties to protect my floors which I have never experienced. His service is affordable and no unnecessary upselling. I highly recommend Primo Pest!

I honestly couldn’t be more impressed. From the moment he arrived, it was clear he truly cares about his work and his customers. He took the time to inspect the room in question, completely free of charge and was incredibly kind, respectful, and easy to talk to throughout the whole process. He only charged for the general pest control spray (which was very reasonably priced), and even went above and beyond by giving us sticky pads for carpet beetles at no extra cost. He also shared some really helpful tips about other pests and how to prevent future issues. What stood out most was how knowledgeable, prompt, and genuinely thoughtful he was. It's rare to find someone in this line of work who is both professional and truly compassionate. We will absolutely be calling him again if we ever need help. Highly recommended!

UPDATE: Although I didn't really appreciate the response (saying 'if' I reached out seemed to insinuate that I didn't and that I lied, which I do not appreciate because I did) however, I am updating the review to focus on the aspect of ant extermination. It took six weeks for me to stop seeing live ants that I had to manually kill -- but we are now two weeks from that moment and there are truly no more ants!! I wanted to wait until I no longer saw live ants in the middle of my floor to move my furniture back from the wall and clean, and to my (gross but) delightful surprise, there were tons of dead ones! I am so so so so grateful that this is behind me. I didn't have the best customer service experience and it took way longer than 3-5 days, but if you are like me and just really need a solution this is the place. Especially if you live in an apartment, because I was worried I kept seeing them because it would be impossible to exterminate. Primo can do it. And they will truly disappear. So grateful. ORIGINAL REVIEW: I received services the morning of Thursday July 31st. Kyle was super professional, quick, and very knowledgeable. He even handled the redtape with the apartment for me. I’m just disappointed that its been over a week now since the extermination and I’m still seeing live ants. At first I was told 2-3 days and that I would only see dead ones. Then I reached out on day 4 because I was still seeing live ones and was told 3-5 days. I haven’t reached out again because it doesn’t seem to be a point - maybe i should wait 7-10 days? Either way, as of right now that I’m writing this review I’m watching ants crawling around on my floor. Super disappointed.

Kyle at Primo Pest did a wonderful service for us. We were being invaded by wasps and he went above and beyond to help us get rid of them. He also gave us tips to help on future problem areas. I’ll be calling on him next spring and he is now on my Christmas card list. Kyle “you da man”. Thanks