We have our home serviced by Bill. He is great with communicating when he will be at our home. He knows we have a very dog so I can keep him calm during the visit. Always very thorough.

Waited all day to show up in the time frame they gave, when called to see where they was at found out- Rescheduled appointment with no email, phone call, or text. Will be there 4 days later. So now day of next appointment today, 45 mins before the time frame ends they call to reschedule again, bc they don’t have enough chemicals on truck. Mind u my place is packed up, do you know how hard it is to try to cook when all ur things are everywhere. Made a complaint on phone Monday for them rescheduling without my knowledge or approval was told they will call 24-48 hours. Still no phone call. When I talked to manager today to cancel service with them bc I’m now out child care expenses, food expenses, animal care expenses for 2 times now the manager had no sympathy to offer a discount or to reimburse me any expenses for their negligence and professionalism. The technician told me that he has called the managers SEVERAL times and they have not answered. Tomorrow is his last day with company but the manger blamed him for everything from Monday to today and said he would be firing him, had to laugh and said I know his last day is tomorrow. His tone changed and said yes he did put in his notice. He also stated that he had no clue that I had put in a complaint so that’s why I never got a call back. I know the complaint was in computer. I do not recommend this company out of Louisville Kentucky unless you want cancellation after cancellation and piss poor communication skills and non professional.

We use Terminix at my office in Lebanon - Rex is an awesome tech! Very knowledgeable and passionate about pest control. He even takes extra time to give us entomology history and what can cause certain issues and infestations. GREAT representative of your company.

Always the BEST service with our technician, James Frazier. He is the absolute best there is. He rid our home of pests, and has kept them away for years. Highly recommend!

James does a great job. Very professional always Texts in advance and makes sure we are satisfied before leaving. Is happy to come back whenever we need.

Bill is fantastic! His communication and timeliness are above par. He’s pleasant, he does such a thorough job to make sure I don’t have insects invading my house since we live practically in the woods!

Jivarey was my technician. He was friendly, knowledgeable, and just a chill guy. He's serviced my home a couple of times now. Always good to see him.