The Terminix technicians, Mark, Crystal, and Manny did an excellent job fixing my termite issues. They arrived on time did a professional job and explain the process not to mention cleaning up after themselves and completing the job in a timely manner.

After setting up an appointment on Friday Oct 3rd 2025, set the appointment for Monday Oct 6th 2025 between 5pm and 7pm. That Monday, at 4:30 pm I received a call from a tech named Troy telling me that he was on his way back from Nebraska City, ( is 45 miles away ) and would not make it for the appointment. Seriously? you have plenty of time, give me a break. I returned his call only to get voice mail back to back. In his message he stated that he would make it the next day by 3pm. I called customer service to let them know he didnt make it again. The CSR messaged him a few times while I was on the phone asking him to contact me and to follow through with the appointment. Nothing, no show. I called again and spoke with another CSR that told me they would discuss the situation with a supervisor and that this was not acceptable. Still no response and a no show. What kind of company are you running? I'll tell you, it's a joke of a company, that's the truth. We got so fed up with the bs games from the company that we called another company and they showed up right away and took care of our problem. So I will say this, if you are looking for a reputable pest control company in and around the Omaha NE area that takes care of the customer then call Greenix. Terminix is the worst. What a joke!

Signed up with Terminix with the promise of prompt and consistent scheduling. Which is why we went with them instead of their other competitor. The first application the tech forgot the mouse traps. Told us he would return with the traps and did not. The second visit was a no-show by the technician. They charge your credit card but won't refund you for not completing the service. Called the tech about not showing up and didn't respond. I text the sales person, never responded. You can not get a refund even if they do not show up. We juggled our schedules so that they could get into the home. How does anyone get service in a two hour window when you have an actual job.

Everyone is extremely friendly - weather it’s whoever comes to our home or if we ever have to call, they’re always so nice, and ready to help. They also get things done in a timely manner, and explain everything they’re doing before they do it. Diego Almanza Zavala has been one of our favorites.

We have been dealing with bedbugs in our house, and so glad we used Terminix to address it. Their bedbug expert Lee is very knowledgeable and professional. It’s hard to find any peace of mind in a situation like this but now I’m confident it’s being dealt with properly! Update: it’s now been almost two months and we haven’t had any further problems.