Responsive, quick service. Carl and JC were respectful of our home, explained things well, and were careful to avoid damage to our various plantings around the house. Paul was also excellent during the inspection and quote stage. He thoroughly explained all of our options, which allowed us to prioritize. Great experience!

We've been using Terminix for years now. Their service and communication is fantastic. Our service tech, Scott, has been coming to our house since we started with Terminix. He's FANTASTIC! He is always super nice, polite, respectful, and over all kind!

I used Terminix for many years in two previous homes in North Carolina and thought I could expect the same level of expertise and quality with Terminix here. Sadly this was not the case. I paid over $9000 for the “premium” rodent exclusion service. Terminix installed a solid metal plate connecting the wood siding of my house with its foundation. The job was done poorly, with many areas left untreated and a mess left behind. More troubling, however, is that a solid plate should never have been installed, because this plate will now interfere with the wood paneling’s ability to drain and breathe, probably leading to rot down the road. I’ve asked for a refund, but haven’t heard back. Now I’m left with having to remove the metal plate myself so it doesn’t cause further damage and install a mesh product instead. I wish I’d just done it myself in the first place, but I thought I could trust Terminix.

Terminix and the professional, Jesus came out and did such a great job! He is very professional, friendly, knowledgeable, and kind. I highly recommend Terminix and Jesus to all of your customers and future customers. Thanks so much!

This is the worst company I’ve ever came across with. I’ve been waiting for a service to be done for the 5 consecutive days and I’ve spoken at least 5 representatives. When I try to call it connects to national line. After waiting on long hold, They all follow the same script “we will get back to you in 24-48 hours” everytime. I spoke to a representative to this specific location Webster and she was very rude and disrespectful. Now I have high pitched voice and the representative said I refuse to talk to a child and continued speaking to my dad; as ridiculous as it sounds but it’s true.

DO NOT USE TERMINIX FOR ANYTHING! At the time of writing this review I’ve spent over 4 hours across 18 calls since May after Terminix in Webster, MA did a wildlife installation under our 3 season shed. There were 2 large holes under it and there was a strong odor of skunk on the inside. There were problems from the initial instillation in May. I signed an 18 month contract and did financing. There were at least 3 areas under one of the front doors and on the side (where tools are stored) that we thought should have been covered but the installers (and the sales person Donald) told us did not need to be covered. On top of that, the installers left their fast food trash trash and installation materials boxes on the street IN FRONT of our house: Uncovered areas…. When I told Donald about this he NEVER apologized and said “If something is not done it usually because they must have feel it was ok not to do it.” Well, he was wrong about that! On 6/10 a second instillation was done and there were still places left open under the shed and the installer said that the one-way door at the back of the shed that was supposed to let the critters out but not back in, would be removed after they checked to make sure there were no animals underneath. That never happened. After calls to customer services again, on 6/30 Todd Ryan (a manager at the Webster Terminix) finally called me back. I specifically asked the 1st installer not come back to the property because of the trash and the incomplete work. But on 7/3 I got an automate text alert saying he was heading back to the property. I called customer, reviewed the call with Todd and he was told not to come and that I would be contacted to reschedule and a different installer would be sent out. I made 3 more calls to try to get a supervisor or manager at the Webster location to call me back and confirm an appointment to remove the one-way-door. TWICE customer service reps. scheduled a set of 2 dates and times for them to confirm and NO ONE from Webster contacted me. 7/6 - I called customer care again -things had gotten worse - I had a photo of a groundhog sticking its head out of a fresh hole right in one of the areas 2 installers had left open. [See Photos]: Between 7/7 - 7/14 I made 3 calls to try and get answers from Webster and there was ANOTHER animal since. coming out of the same hole that was left open by the 2 installers, a fox [see Photo]: I was told many things by customer care including that a regional manager would be calling me to resolve the issue, that the Webster location was the only one that could handle the issue, that it couldn’t be transferred to another branch. On 7/14 I talked to Todd in Webster again and a 3rd instillation was scheduled for 7/22. I spoke with customer care on 7/21 to review the work to be done the next day - to fill in ALL of the areas with no wire and complete the job. I was told by the customer service rep. animal control might need to be called to remove the animals. On 7/24 after calling customer care again, I got a voicemail from Nick (Store Manager in Webster) saying the installer wasn’t going to be able to come out “due to a personal issue.” I also got a notification for an appointment. I called back to find out what the appointment was for since he had already been out 2 days ago?????? I spoke to him on the phone and he said the last payments for the financing would be canceled and the Webster store “would be billed for the remainder” and the loan closed due to the instillations not working. He would talk to “the billing department” and I would receive notification of this via email by “early next week. THAT never happened. The next day 7/25- Jose (the 2nd installer) arrived. He told me he did not even have a shovel. He cut a small bit of wire, didn’t dig a hole, used 2 blocks of wood (without asking to use them) and used sealant to cover the one whole and left the other areas open AGAIN. The saga continues but out of space to post more. This is still unresolved. We have photographic proof of all of this.

Great service!!!!! Terminix put together a great plan. Explained everything. Listened to my concerns. Donely A. was fantastic. Excellent communication. Thanks

Jesus is fantastic. He is always willing to help us keep our home and yard free of insects, ants and even rodents. Excellent technician.