Town & Country Pest Solutions inc

4.5
  • 2018 Latta Rd, Rochester, NY 14612, United States

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4.5 Out of 5.0
  • Valerie Jones
    Oct 15,2025

    Kelly called me first thing in the morning, after I had left a message on the answering service the night before. She explained everything fully and got me scheduled for the next day. Kelly was friendly and professional. Thank you so much. Brandon arrived the next day and did exactly as was expected. He also explained everything. He was very kind and friendly and professional. I highly recommend this company.

  • tyler merritt
    Dec 02,2025

    Hi there! Overall a positive experience from getting a bees nest taken care of on my home. Only issues is we had some cable on the roof around the area that was serviced that got knocked down in address the rafter where the bees nest was. I would appreciate a follow up and honest effort to leave this area as it was found.

  • Christine DeVey
    Oct 10,2025

    Jeremy and his team did a fantastic job. They were not only very professional but also very friendly, which made the experience enjoyable. Right from the start, they showed great respect. They got right to work and got the job done in a timely fashion. It was clear that they were dedicated to doing their best work. Highly recommend them to others looking for a reliable and friendly group to help them with their need Kelly in the office was also very professional and friendly.

  • sduttigg
    Oct 15,2025

    Called in for deer removal estimate. They returned my call the very next morning. Polite, took all relevant information and the deer was removed the same day. Everyone I spoke with was very friendly and professional. Would definitely use again if needed

  • Kathryn Hood
    Oct 15,2025

    I left a message Friday night & received a call from Ryan at 8:30 AM sharp the next morning. Jeremy was able to take care of our bees the same morning & we have not seen any since. Very helpful & friendly. Our family can now enter our house with no fear of getting stung. Thank you for your great service!

  • Jerrod Garrett
    Nov 07,2025

    We reached out to Town and Country to discuss what we might fit our needs the best. Kelly was extremely helpful in discussing the packages that they offered and super helpful getting us on the schedule for a time that worked for us. Matthew called the day before to let us know precisely what time he would be there the next morning He was very prompt and did an excellent job explaining what he was doing and how. He took such great care when working inside the house. I cannot recommend Town and. Country enough. If your on the fence about getting it done or just thinking about it, just do it, you won’t regret it.

  • Susan Witmer
    Oct 29,2025

    Scheduling was very easy and informative. Jeremy called before our appointment time to let me know his timing and was very accommodating. He explained everything and answered my questions before I left. I would definitely use Town & Country again. I did call 2 competitors for estimates and all 3 service providers were within the same reasonable price range.

  • Calvon Hardy
    Nov 07,2025

    Great extermination follow up by nick and Scott and let me tell you something those technicians was by far the best. There were friendly and took there time applying as well as explaining things to me at the same time. They also have a great sense of humor. Send these guys out more as they really do make the resident happy. Thank you for making me confident in my own home again

  • Brittany Smith
    Nov 20,2025

    Brett AMMMAAAZZZINNNGGG ‼️‼️‼️‼️ HE MADE SURE THAT I WAS ABLE TO GET TREATMENT AS SOON AS POSSIBLE and gave me THE BEST PRICING IN TOWN. He was professional and also followed up with me to ensure the quality of my service!!!! Karl was also absolutely AMAZING 🤩 He was very patient and very professional. He paid great attention to details and addressed every concern that I had. I feel super confident that my follow up appointment will be A great representation of the work that he did at my first appointment. Thanks to both of them I was able to sleep comfortably at night ❣️

  • Burt Parks
    Nov 20,2025

    Excellent communication. Easy to set up appointment.Extremely friendly explained inspection process. Came out , evaluated the situation .Recommended what was needed to be done /pricing and started treatment. Very modern and high tech setup.Texted me the next morning to say he was on way out to check on everything .

  • Pamela Perry
    Dec 02,2025

    The service and professionalism is awesome and honest! I was informed what I'm doing to keep doing. I will be calling Town and Country services for spring /summer for protection against bees, flies, and ants. Thank you Ms. Kelly for protecting my information and your kind support. Thank you Mr. Joe for your kindness and professionalism and walking with me through my home and areas where I fear to look for any signs of rodents and to confirm I had already covered all areas for prevention now that the weather is getting colder. The inspection was worth the cost and the inspection was very thorough.

  • Rhonda J
    Nov 20,2025

    Town and Country have always done great job for many services I've had (bees and mice). They come quarterly for mice control. Pavel is terrific and knows his stuff. Lisa is nice to work with on the phone. Highly recommend.

  • Daryl “MrDA” Ingay
    Dec 02,2025

    From my first call to T&C Pest Solutions Inc. speaking with Kelly, to the final visit by the technician Pavel, I felt lucky to have found this company. I could tell that Kelly really listened as I explained my "critter" situation, answered all my questions & gave me a lot of helpful information- she was very friendly & personable. Pavel- also personable & friendly, (and kindly patient with my indecision early- on) is Very knowledgeable & Professional. After a thorough inspection in & around the exterior of the house, Pavel showed me all the areas that needed addressing & explained to me how he would- remove the offending critters & - fix those areas to prevent "critter comeback"! He also showed me the cameras & equipment he would set in place, how they work & even gave me an estimate of the timing it would likely take- for removal & repair of entry points- including an addition to my garage door- who knew he did carpentry, too?! He also called ahead EACH time he was going to return to do the next step in the process, and even a few days of rain & cold didn't deter him! Mission accomplished!! Such a relief to have this problem solved- wish I had called sooner! I can't Thank Pavel, Kelly & Town & Country enough, and will not hesitate to call on them in future- if need arises. Just in time for Christmas '25- not a creature will be stirring- not even a mouse...or red squirrel!!! Ho, Ho, Ho... My Best to All at Town & Country Daryl

  • Malahosky Family
    Dec 02,2025

    Everyone I dealt with was terrific, exemplary customer service. Matthew was terrific, explained everything, developed a plan, did not oversell, was genuinely concerned with providing superb customer service. I cannot say enough - well done. The best testimonial - I will use them again when I need them. If you do, you will not be disappointed.

  • Jean Tomasso
    Dec 02,2025

    Inspection was thorough. Lorenzo did a great job closing any entrance points and providing barriers to keep bats out of the attic. He was friendly and knowledgeable, answering all of our questions. Ethan came and inspected space for cleanup solutions once the bats leave in the spring. We were very satisfied with the information and service received. We would recommend them to anybody needing pest control.

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