This is my at least fourth time trying to contact someone in your company about my service person. They always seem to show up when i'm not here. So I can't show them where they keep forgetting to spray. There is clover flowers all over this one part of the yard. I don't think they ever spray over here. My husband wants to get a refund or cancel our service because you guys have never contacted me about our complaint. I am home all day today.Someone needs to call us.

Pros: Dylan visited and knocked on the door. He explained what he was going to do. Very friendly and got right to work. I’ve had two different guys over the years and both were/are knowledgeable and willing to talk to me about my yard without upselling. Price point is great. Service tickets are thorough. Cons: Get ready to block phone numbers (I screen out non-contact numbers anyways) as TruGreen will call relentlessly about everything and anything. Even when telling them not to call me anymore, they call. Even after putting in for quote online, I had phone calls and texts from TruGreen in under 5 minutes. It really is almost unbelievable. Large corporate model with messy oversight on these things. Edit: on this review they responded and said to email their support team to take my number off their call list. Calls from TruGreen have stopped.

Excellent company. Always communicating with you on their service. It’s easy and a no brainer. Wonderful to work with and always know when your getting it and what your getting and continually providing feedback

My experience with TruGreen has been terrible from start to finish. Communication is poor, and there’s no clear structure for dealing with the company. Service visits were irregular, and when they did show up, the work was often left incomplete. A salesperson misled me into purchasing a shrub service I didn’t need, and I had to call to cancel. When processing my cancellation, I specifically told the representative that my credit card on file was closed and to issue my refund as a check. They ignored this and refunded the closed card anyway. Later, another representative called me—extremely rude—and told me I now had to contact my bank to reject the payment so they could issue a check, refusing to admit their mistake. This kind of unprofessionalism is exactly what you can expect if you hire TruGreen. I have since switched to Lawn Pride, and the difference is huge—prompt, professional, and reliable service.

Ryan from Tru Green was awesome. He took time to walk through my entire yard and helped me identify issues and was able to quickly come up with the right solutions. We are really pleased with the services they provide!