UPDATE: Changing review from 1 star to 3. Truly Nolan contacted my husband after seeing this review to discuss the situation. They were very apologetic and made it clear they are doing everything in their power to investigate and make sure this never happens again. They explained that their policy is to offer preventative treatment in a case like ours and that the inspector we had was not acting in accordance with their policies. They gave a direct contact number and encouraged us to reach out if they can do anything else to remedy things. We appreciate and respect a company that can acknowledge its mistakes and take action to grow from them. Well done, Truly Nolan. My husband called for an inspection after finding termites in our garage. The inspector told him we "hit the lottery" and that the termites hadn't moved beyond a box that was on the floor. He said we just needed to caulk the cracks in the concrete and we'd be good to go. Well, we moved everything out of the garage so we could caulk the cracks in the concrete, and there were termites everywhere. We called a different company this time, and the guy who did our most recent inspection was mind-blown by the advice we were given by Truly Nolen. He said the Truly Nolen guy should have known there would be termites elsewhere and that caulking the cracks was a ridiculous solution that wouldn't work. This company is incompetent .

These guys are the absolute worst at being on time even though they have a 2 hour window to do so. My last appointment window required me to be off work for 3 hours for an interier spray of my home and they were still late. This has happened almost every time and they dont do Saturdays. It is impoosible to nail down a time with them that doesnt require me to take time off work they dont do afternoons..Ill be cancelling my service with Truly Nolan.

We have been a customer for several years now. We have had the same technician for the entire time, which is a big bonus in my opinion. He is awesome and knows where the bugs hide at our house better than we do. He has always showed up on time and is very professional. We call them back for spot treatments on wasps and they are able to get us in very quick. Our house is rock exterior so it is a constant battle, but they never mind coming back out as many times as we need (the cost is covered in our annual service plan, nothing extra). We had trouble with our dog getting ticks in our backyard for the first time this year. He came out once and we haven't seen one again. Billing is very easy and we haven't had any issues. We have been very happy customers!

Had some pest issues at an apartment I was renting. Used truly Nolan on a recommendation from a neighbor. The service was always fine, however they were never on time, did not contact me prior to scheduling a time to come by(so they would just randomly show up at my home unannounced) even though I repeatedly asked them not to do so. We signed a year contract with them and after the last visit we tried to cancel the service. This took three months to do; they tried to charge us for extra services, and they still charged us a cancellation fee even though we had completed the contracts time frame. Most attempts to contact them were fruitless, voicemails would be ignored, and even if we got ahold of anyone we would be told someone would get in touch with us and then nobody ever did. Do not use this service, I would recommend it to nobody, and I would give them 0 stars if I could. Very displeased and disappointed.

We had Nolan come out to do a free estimate about a month ago. They said they'd send us the estimate the next day. It never came. I called a week or so ago to ask if we could get it and was told again that someone would call me the next day. No one ever did. I don't want to chase them down anymore so I'll go somewhere else with my business.

We have used Truly Nolen for more than 10 years as a bi-monthly service. We have been pleased with the results. They have been cooperative when we called to have our tech come back out for an “ants” call when it was occasionally needed between scheduled services. We happily recommend them.