I became a customer over a year ago, after discussing specific expectations with a sales representative. When I experienced services issues with initial visits based on the aforementioned expectations, I contacted the sales representative, Corryn T. She took no ownerships and was not especially helpful. I eventually met with a service manager (who was “just OK” but helpful). I find Viking to be somewhat difficult to work with. They use a call center model and assign available technicians, which limits the ability to have a “relationship” with anyone. For example, I’m not sure that we have ever had the same technician more than once. Some of the technicians are very good, some are less good. In addition, they work from a job summary that has never been fully completed (e.g., it does not reflect all rodent bait stations); as a result you need to explain what needs to be checked to the technician each visit. Finally, I find them to be somewhat “stingy” with materials (e.g., rodent bait stations, amount of bait, and treatment chemicals). So you need to discuss what is being applied with each technician and/or arrange a follow-up visit if needed. But this is Viking’s model, and you have to work within their process. You need to engage in each service visit, as described above. And, if you stay with it, Viking will ultimately make things right and address any follow-up. So overall, the service quality is “just OK” to “good” the customer experience is inconsistent and somewhat frustrating, and the overall value proposition is adversely affected by the somewhat expensive pricing. Update I’m updating my review, from 2-stars to 1-star, based on additional experience. I terminated Viking services. The service continued to be lousy (although improving). Add “AI” to the call center model frustration. And I learned that they unilaterally took a 10% price increase after one year. Be aware that the standard contract indicates they have the right to increase prices up to 12% a year. This provision was not flagged by the sales representative at inception, nor was it ever communicated.

This company has outsourced all their customer service to an overseas call center. You can barely understand anything and all my questions had to be repeated 11 times to get some sort of response from the rep. My report was ready for 7 days and I was sitting in limbo with no report. After a 4th phone call, they realized my email was spelled wrong. Terrible customer service. I would rather pay more from a local company that I can get some customer service from.

Tom McGinnis was my technician today and he did a wonderful job - very thorough and explained everything. He was very knowledgeable and courteous.

Jonathan L did a thorough job finding areas where mice may be present and explained where they may be gaining entry.

Terrible customer service and service. Didn't put traps out after putting the traps out on the next visit they didn't bait them. I had to remove the dead pests myself and now I am locked into a one year contract

The technician Reed was knowledgeable, answered all my questions and also reviewed everything before he left. He listen to Ware. I told him we had had previous issues before and went around the Outside of the house several times checking things. He was friendly and definitely took an interest in making sure that I was satisfied and that everything was correct. Very pleased with his service.