Waltham has been a great added service to my home. I love getting the reminder call as to when they are coming to my home then Joe DiMaggio the technician is wonderful! He is thoughtful and thorough and always reminds me that I have the entire home package and they will come back if I have any issues with insects, rodents and bees! My dog also loves how kind and calm Joe is!

Billie was fantastic! As professional and as personalble as you could ever ask for. 10 outta 10!!!! We asked her to check something that was relatively small and wasn't technically in the contract we signed so we would understand if she just said "I'm sorry I can't " Well she had already left out home from treating it and was about 45m away from our house. She didn't hear the message till after she had finished. We'll she didn't even tell us she was turning around and going to our home again. She looked at what we had as, treated it and then called us to tell us what she had done. Even sent us video of it since they document everything here! She truly is a wonderful human being who makes sure her customers are extremely satisfied and more importantly happy!!! Thanks again to Walham New London and double thank you to Billie!!!! Appreciate it!!!!

Waltham communicates well. Always letting me know when the appointments are. Technicians arrive on schedule and are friendly and professional.

As always they responded quickly and took care of the issue immediately. The representative was friendly, helpful and knowledge about the situation. They shared their knowledge of the issue which is immensely helpful.

Original rating was 3 but now 5: Update 2: billie amazing! She communities well and is prompt. She did her search while I hovered over her 😂 she expressed no concerns regarding bed bugs. She gave me the option to reach out to her about any future bugs I find if I’m nervous. I understand the miscommunication regarding my first review due to where I live! *still might get the dog because I’m nuts 😂 but Billie said she would sleep in the room so I’m confident now* Update: I have received a call this morning and personally text from Billie! An inspection set tomorrow morning. I like to note Billie did try to come today but unfortunately scheduling didn’t work. I appreciated her trying to come today! I called yesterday for inspection possibly regarding bed bugs. I expressed my concerns. I gave my name and number was told Billie would call which I was excited about because reviews said she’s great! I don’t blame Billie-maybe there was a communication issue regarding this. However, bed bug are so invasive I don’t have time to wait I never received a call. I understand that pest control is a taxing job and I can only imagine how hard. I am already in spiral so my frustration waiting for the inspector to call. I searched for a bit for a decent inspector based of reviews. I was even interested in purchasing the K9 to help search. Did end up finding someone local but will likely have another or even hire K9 to make me feel comfortable. Currently the diagnose is carpet beetles but I’m not confident.

TECHNICIAN COMES ONCE A MONTH AND SERVICES THE PROPERTY. OUR BUILDING IS NEAR A SWAMP AND WE HAD A SERIOUS RODENT ISSUE UNTIL WALTHAM TOOK OVER. HAVEN'T HAD A SINGLE ISSUE SINCE. HIGHLY RECOMMEND THEM.